At a Glance
- Tasks: Be the friendly face of our dealership, helping customers with vehicle bookings and inquiries.
- Company: Join one of East Anglia’s top Motor Retail Groups, known for its dynamic culture.
- Benefits: Enjoy staff discounts, a pension scheme, and manufacturer training opportunities.
- Other info: Flexible working hours with long-term career growth in a supportive environment.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: A-Levels or equivalent, great communication skills, and a full UK driving licence.
The predicted salary is between 30000 - 38000 £ per year.
Would you like to work for one of East Anglia’s most prestigious Motor Retail Groups? We are seeking a dynamic, customer‑focused Customer Service Advisor to join our fast‑paced dealership team at Whapload Road, Lowestoft. As the first point of contact for our customers, you will be the face of John Grose, welcoming customers and supporting them when booking vehicles in for servicing and repairs. Ensuring the health and safety of customers, colleagues, and third parties is a key priority of this role.
Key Responsibilities
- Delivering the highest level of customer care and satisfaction
- Building rapport with customers and explaining technical information in a clear, customer‑friendly way
- Keeping customers fully informed on vehicle repair progress
- Maintaining accurate and up‑to‑date customer records on internal systems
- Processing payments and invoices
- Handling telephone and email enquiries
- Advising customers on additional products or services where appropriate
About You
- Education to A‑Level standard or equivalent
- Excellent communication and listening skills
- A proactive and positive approach to work
- Confidence in advising customers on additional sales
- A full, clean UK driving licence
What We Offer
- Company pension scheme
- Staff discounts on sales and servicing
- Manufacturer‑accredited training programmes
- Cycle to Work scheme
- Long‑term career development opportunities within the John Grose Group
Working Hours
43.75 hours per week Monday to Friday between 7:30am – 6:00pm, 1 in 3 Saturday mornings (7:30am – 1:00pm), on a rota basis
Salary & Bonus
OTE with bonus: £33,400
Inclusion & Accessibility
John Grose Group is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. Applications are welcomed from people of all backgrounds and abilities. Reasonable adjustments are available throughout the recruitment process. Over 300 employees across the group, with long‑term career progression available. We support continuous development in an inclusive, respectful, and equitable workplace.
Customer Service Advisor in Lowestoft employer: John UKse Group
At John Grose Group, we pride ourselves on being an exceptional employer, offering a supportive and professional working environment where your career can flourish. With uncapped earning potential, ongoing training, and clear pathways for career progression, we empower our employees to achieve their goals while delivering outstanding customer service in the vibrant automotive sales sector of Lowestoft. Join us and be part of a dynamic team that values ambition and dedication.
