Used Car Transaction Manager in Ipswich

We are looking for an experienced and commercially driven

Used Car Transaction Manager to join our successful used car operation.

Reporting directly to the

Used Car Sales Manager , you will play a key role in driving sales performance, managing customer enquiries, maximising lead conversion, structuring profitable deals, and delivering an exceptional customer experience from first contact through to vehicle handover.

This is an excellent opportunity for an experienced Transaction Manager, Business Manager, Sales Controller, or high-performing automotive sales professional looking to take the next step in their career within a progressive and customer-focused dealership.

The Role

As Used Car Transaction Manager, you will be responsible for supporting the sales team in converting opportunities into sales whilst ensuring all transactions are managed efficiently, profitably and compliantly.

You will take ownership of the sales pipeline, helping to maximise enquiry conversion, finance penetration and overall departmental performance.

Key Responsibilities

• Lead & Enquiry Management
• Manage and support the conversion of all incoming sales enquiries, including digital, telephone, email and showroom leads.
• Ensure all customer enquiries are responded to promptly and professionally.
• Work closely with the sales team to maximise enquiry-to-appointment and appointment-to-sale conversion rates.
• Proactively follow up customers to progress opportunities and secure vehicle sales.
• Maintain accurate and up-to-date records within the CRM system.
• Monitor enquiry performance and support continuous improvements in lead management processes.
• Support Sales Executives in structuring and closing vehicle sales.
• Maximise profitability through effective deal management and presentation of finance and value-added products.
• Identify opportunities to increase revenue while maintaining excellent customer outcomes.
• Support the achievement of departmental sales, finance and profit targets.
• Ensure all deals are structured in line with company objectives and compliance requirements.
• Customer Experience
• Deliver an outstanding customer journey from enquiry through to vehicle handover.
• Build strong relationships with customers and understand their individual requirements.
• Manage customer expectations and resolve issues professionally and effectively.
• Ensure high levels of customer satisfaction and positive customer reviews.
• Finance & Compliance
• Present and arrange finance solutions and approved ancillary products.
• Ensure all finance documentation and customer records are completed accurately.
• Maintain full compliance with FCA regulations and company procedures.
• Ensure all customer files are complete and audit-ready.
• Team Support
• Work collaboratively with the Used Car Sales Manager and Sales Executives to maximise team performance.
• Support the development of best practice sales processes.
• Contribute positively to a high-performing, customer-focused sales culture.

About You

To be successful in this role, you will have

• Previous experience as a Transaction Manager, Business Manager, Sales Controller or Senior Sales Executive within the motor trade.
• A proven track record of converting enquiries into vehicle sales.
• Strong finance and F&I knowledge.
• Excellent negotiation, closing and relationship-building skills.
• Strong organisational and administrative abilities.
• A thorough understanding of compliance and regulatory requirements.
• A customer-focused approach with a passion for delivering outstanding service.
• A full UK driving licence.

What We Offer

• OTE of

£50,000 – £65,000 , depending on experience.

• Structured bonus scheme.
• Ongoing training and professional development.
• Supportive management and a positive team environment.
• Pension scheme and employee benefits package.
• Genuine opportunities for career progression.

Ready for Your Next Challenge?

If you are a motivated automotive professional with a passion for sales, customer service and achieving results, we would love to hear from you.

John Grose Group employs over 300 staff and offers the opportunity of long-term career progression across multiple disciplines, and welcomes applicants from all backgrounds.

Please note that due to the high volume of applicants we receive; only those successfully shortlisted for the role will be personally contacted.

• Reg Office: Whapload Road, Lowestoft Suffolk NR32 1NN
• Reg. Company Number: 01491537

John Grose Group Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486).

Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.

We can introduce you to a limited number of finance providers.

We do not charge a fee for our Consumer Credit services.

We do not act as a financial adviser, or fiduciary.

We act in our own interest, whichever lender we introduce you to, we will typically receive commission from them based on either a fixed fee or a fixed percentage of the amount you borrow.

Any and all commission amounts will be fully disclosed to you as part of your sales journey.

You will be required to give your fully informed consent to our receipt of this commission.

By doing this, you acknowledge that you understand our role as a credit broker, and that we will receive a financial incentive if you take out a loan from a lender that we introduce you to.

All finance applications are subject to status, terms and conditions apply, UK residents only, 18s or over, Guarantees may be required.

• Company VAT number 336173855
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