At a Glance
- Tasks: Assist customers with vehicle rentals and ensure a seamless experience.
- Company: Join a respected family-owned automotive business in East Anglia.
- Benefits: Competitive salary, staff discounts, pension scheme, and 22 days annual leave.
- Other info: Flexible part-time hours with opportunities for career growth.
- Why this job: Be part of a supportive team and make a difference in customer service.
- Qualifications: Strong communication skills and previous customer-facing experience preferred.
The predicted salary is between 25425 - 31075 £ per year.
Part-Time | John Grose Vehicle Rental | Ransomes Europark, Ipswich
At John Grose, we're proud to be one of East Anglia's most established and respected automotive businesses. Family-owned and employing over 300 people across Suffolk, we have built our reputation on delivering exceptional customer service and creating rewarding career opportunities for our team. We're looking for a friendly, organised and proactive Customer Service Advisor to join our busy Vehicle Rental team at Ransomes Europark. This is a varied and customer-focused role where no two days are the same. If you enjoy helping people, working in a fast-paced environment and being part of a supportive team, we'd love to hear from you.
What you'll be doing
- Delivering outstanding customer service both in person and over the telephone
- Managing vehicle rental enquiries and bookings
- Promoting additional products and services where appropriate
- Processing payments, deposits and refunds accurately
- Checking customer identification and insurance eligibility
- Preparing vehicles for hire and completing vehicle handovers
- Inspecting vehicles on return and recording any issues
- Delivering and collecting rental vehicles when required
- Completing vehicle checks and ensuring maintenance schedules are followed
- Maintaining accurate records and supporting the day-to-day administration of the department
What we're looking for
- Enthusiastic, dependable and committed to delivering excellent customer service
- Previous experience in a customer-facing role
- Strong communication and interpersonal skills
- Good IT and administrative skills
- Excellent attention to detail
- The ability to work effectively in a busy and fast-moving environment
- A full UK driving licence is required. C1 and D1 licence categories would be advantageous but are not essential. Candidates who hold these categories are encouraged to highlight them in their application. Unfortunately, automatic-only licences cannot be considered for this role.
What you'll receive in return
- Competitive salary of £17,326
- 22 days annual leave plus bank holidays (pro rata)
- Company pension scheme
- Staff discounts on vehicle purchases, servicing and parts
- Cycle to Work scheme
- The opportunity to build a long‑term career with a successful family‑owned business
- A friendly and supportive working environment
Working Hours
This is a part‑time position, typically working:
- 8:00am to 6:00pm, Monday to Friday
- 8:00am to 12 noon Saturday working on a rota basis
Additional hours may be required to cover holidays and busy periods, with advance notice provided wherever possible.
Ready to Join Us?
If you're looking for a varied customer service role with a successful local business that values its people, we'd love to hear from you.
Rental Customer Service Assistant in Ipswich employer: John UKse Group
At John Grose Group, we pride ourselves on being an exceptional employer, offering a supportive and professional working environment where your career can flourish. With uncapped earning potential, ongoing training, and clear pathways for career progression, we empower our employees to achieve their goals while delivering outstanding customer service in the vibrant automotive sales sector of Lowestoft. Join us and be part of a dynamic team that values ambition and dedication.
StudySmarter Expert Advice🤫
We think this is how you could land Rental Customer Service Assistant in Ipswich
✨Connect with the Community
Get involved in customer support communities online! Platforms like Reddit and specific Facebook groups can be goldmines for sharing opportunities and tips. You can find out about part-time roles that might not even be advertised yet — it's all about who you know!
✨Attend Local Job Fairs
Job fairs are perfect for snagging part-time gigs! Keep an eye out for local hiring events and career expos in your area. It’s a brilliant chance to meet representatives from companies like John UKse Group and show off your personality in person.
✨Boost Your Visibility
Showcase your skills in online customer support forums or by offering help on platforms like Zendesk Community. A strong online presence can catch the eyes of recruiters and hiring managers looking for genuinely passionate candidates.
✨Apply Directly Through Us!
Don’t forget, applying through our website is one of the best ways to catch our attention. Tailor your application for the part-time customer support role at John UKse Group and let us see your personality shine through!
We think you need these skills to ace Rental Customer Service Assistant in Ipswich
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, communication is key! Make sure your CV and cover letter highlight your ability to clearly convey information and resolve issues. Use examples that illustrate how you've helped customers or colleagues in the past.
Demonstrate Your Problem-Solving Abilities:Employers want to see how you tackle challenges. Include specific instances where you resolved a tough issue for a customer or improved a process. Real life scenarios are a great way to showcase your critical thinking and adaptability.
Tailor Your Application to Part-Time Work:Since this is a part-time role, be upfront about your availability in your cover letter. Highlight how you can balance work with your other commitments. It shows you're organised and committed to making the role work for both you and John UKse Group.
Get Familiar with Our Brand:Before applying, take some time to learn about John UKse Group and our approach to customer support. Mention in your cover letter why you're excited about supporting our customers specifically. It’ll show your enthusiasm and that you've done your homework!
How to prepare for a job interview at John UKse Group
✨Show Off Your Communication Skills
In customer support, being able to communicate clearly and effectively is key. During the interview, make sure to demonstrate your listening skills and your ability to explain solutions simply. Use examples from past experiences where you resolved customer issues successfully.
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like ticketing systems (think Zendesk or Freshdesk) and chat software. If you’ve used any of these in previous roles or during your studies, be ready to chat about your experiences. Showing you can hit the ground running with these tools will impress John UKse Group.
✨Highlight Your Flexibility
Since this is a part-time role, emphasise your ability to adapt to different shifts and your willingness to handle varying customer volumes. Share any experiences where you thrived in a fast-paced environment or juggled multiple tasks, which can highlight your time management skills.
✨Prepare for Scenario-Based Questions
Interviewers often love scenario-based questions in customer support roles. Be ready to tackle common customer situations, like how you'd handle an unhappy customer. Practising responses to these scenarios will showcase your problem-solving ability and customer service mindset, which John UKse Group will surely appreciate.
