At a Glance
- Tasks: Support daily operations and ensure exceptional customer service in a fast-paced environment.
- Company: Join a respected Ford dealership with a strong customer-service reputation.
- Benefits: Competitive salary, pension scheme, staff discounts, and manufacturer training opportunities.
- Other info: Flexible working hours and long-term career progression available.
- Why this job: Be part of a high-performing team and develop your leadership skills.
- Qualifications: Strong communication skills and experience in a service environment preferred.
The predicted salary is between 31500 - 38500 £ per year.
Location
Ransomes Euro Park (Ford car franchise)
We are expanding our team and are looking for an experienced Assistant Service Manager to join our busy and fast‑paced Service Department.
This is an excellent opportunity for someone with strong leadership skills and a passion for delivering exceptional customer service.
About the Role
As an Assistant Service Manager, you will support the daily operations of the Service Department, ensuring high standards of customer care, efficiency, and profitability.
You will work closely with Technicians, Service Advisors, and other departments to keep workflow smooth and productive.
This role operates Monday to Saturday on a shift‑rota basis to effectively supervise and support the running of the Service Department.
Working hours can be flexible, although core busy periods must be fully covered.
Key Responsibilities
- Work closely with the Service Manager to complete department tasks.
- Coordinate with Technicians, Service Advisors, Parts, and the Sales Teams.
- Train, support, and develop all Service staff.
- Monitor work in progress and highlight any issues to management.
- Manage cash and account transactions, raising concerns where necessary.
- Ensure all service paperwork, systems, and invoices are accurate and completed on time.
- Maximise Aftersales profitability through effective up‑selling of products and services.
- Maintain manufacturer training standards for yourself and the team.
- Achieve and exceed franchise customer satisfaction targets.
- Support the efficient daily running of the Service Department in line with company and manufacturer policy.
- Attend Manufacturer training as required.
- Promote a positive culture of Health and Safety
About You
- Strong communication skills with a positive, proactive approach.
- Experience working in a fast‑paced service or experience in a similar environment.
- Proven and current team leadership skills, with a track record of developing, supporting, and training staff to achieve high performance.
- Technical knowledge is beneficial but not essential; a commitment to ongoing development is required.
- Good levels of English, Maths, and IT literacy
- Full UK driving licence.
Why Join Us?
- Work for a respected, long‑standing dealership with a strong customer‑service reputation.
- Be part of a supportive, high‑performing Aftersales team.
- Opportunities for training and career development
What we Offer
- Company pension scheme
- Staff discount for both sales and service
- Manufacturer accredited training
- Cycle to work scheme
- £36,000 basic salary per annum, with a realistic OTE of £43,000 achievable through bonus
Working hours
Average 45 hrs per week, between the hours of 07:30 to 18:00 Monday to Friday and Saturdays on a rota system as required.
- Inclusion & Accessibility
- John Grose Group is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
- We welcome applications from people of all backgrounds, experiences, and abilities.
If you require any adjustments during the recruitment process, please let us know — we’re here to support you.
- We employ over 300 staff and offer long-term career progression across multiple disciplines.
We encourage all colleagues to develop the skills that help them fulfil their potential while contributing to a workplace that is inclusive, respectful, and equitable.
- Reg Office: Whapload Road, Lowestoft Suffolk NR32 1NN
- Reg. Company Number: 01491537
- #J-18808-Ljbffr
Assistant Service Manager in Ipswich employer: John UKse Group
At John Grose Group, we pride ourselves on being an exceptional employer, offering a supportive and professional working environment where your career can flourish. With uncapped earning potential, ongoing training, and clear pathways for career progression, we empower our employees to achieve their goals while delivering outstanding customer service in the vibrant automotive sales sector of Lowestoft. Join us and be part of a dynamic team that values ambition and dedication.
