At a Glance
- Tasks: Assist customers with vehicle rentals and ensure a smooth rental experience.
- Company: Join a respected family-owned automotive business in East Anglia.
- Benefits: Competitive salary, staff discounts, and a supportive work environment.
- Other info: Flexible part-time hours with opportunities for career growth.
- Why this job: Be part of a dynamic team and help people every day.
- Qualifications: Customer service experience and strong communication skills required.
The predicted salary is between 25425 - 31075 £ per year.
Part-Time | John Grose Vehicle Rental | Ransomes Europark, Ipswich
At John Grose, we're proud to be one of East Anglia's most established and respected automotive businesses. Family-owned and employing over 300 people across Suffolk, we have built our reputation on delivering exceptional customer service and creating rewarding career opportunities for our team. We're looking for a friendly, organised and proactive Customer Service Advisor to join our busy Vehicle Rental team at Ransomes Europark. This is a varied and customer-focused role where no two days are the same. If you enjoy helping people, working in a fast-paced environment and being part of a supportive team, we'd love to hear from you.
What you'll be doing
- Delivering outstanding customer service both in person and over the telephone
- Managing vehicle rental enquiries and bookings
- Promoting additional products and services where appropriate
- Processing payments, deposits and refunds accurately
- Checking customer identification and insurance eligibility
- Preparing vehicles for hire and completing vehicle handovers
- Inspecting vehicles on return and recording any issues
- Delivering and collecting rental vehicles when required
- Completing vehicle checks and ensuring maintenance schedules are followed
- Maintaining accurate records and supporting the day-to-day administration of the department
What we're looking for
- Enthusiastic, dependable and committed to delivering excellent customer service
- Previous experience in a customer-facing role
- Strong communication and interpersonal skills
- Good IT and administrative skills
- Excellent attention to detail
- The ability to work effectively in a busy and fast-moving environment
- A full UK driving licence is required. C1 and D1 licence categories would be advantageous but are not essential. Candidates who hold these categories are encouraged to highlight them in their application. Unfortunately, automatic-only licences cannot be considered for this role.
What you'll receive in return
- Competitive salary of £17,326
- 22 days annual leave plus bank holidays (pro rata)
- Company pension scheme
- Staff discounts on vehicle purchases, servicing and parts
- Cycle to Work scheme
- The opportunity to build a long‑term career with a successful family‑owned business
- A friendly and supportive working environment
Working Hours
This is a part‑time position, typically working:
- 8:00am to 6:00pm, Monday to Friday
- 8:00am to 12 noon Saturday working on a rota basis
Additional hours may be required to cover holidays and busy periods, with advance notice provided wherever possible.
Ready to Join Us?
If you're looking for a varied customer service role with a successful local business that values its people, we'd love to hear from you.
Rental Customer Service Assistant in Ipswich employer: John UKse Group
At John Grose, we pride ourselves on being a family-owned business that values its employees and fosters a supportive work culture. As a Rental Customer Service Assistant at our Ransomes Europark location, you'll enjoy competitive pay, generous leave, and opportunities for career growth within a friendly team dedicated to exceptional customer service. Join us to be part of a respected automotive company where your contributions are recognised and rewarded.
