At a Glance
- Tasks: Be the friendly face of our dealership, helping customers with vehicle bookings and inquiries.
- Company: Join one of East Anglia’s top Motor Retail Groups, known for its dynamic culture.
- Benefits: Enjoy staff discounts, a pension scheme, and manufacturer training opportunities.
- Other info: Flexible working hours with long-term career growth in a supportive environment.
- Why this job: Make a real difference in customer experiences while developing your career.
- Qualifications: A-Level education or equivalent, great communication skills, and a full UK driving licence.
Would you like to work for one of East Anglia’s most prestigious Motor Retail Groups? We are seeking a dynamic, customer‑focused Customer Service Advisor to join our fast‑paced dealership team on Ransomes Europark, Ipswich, Lowestoft. As the first point of contact for our customers, you will be the face of John Grose, welcoming customers and supporting them when booking vehicles in for servicing and repairs. Ensuring the health and safety of customers, colleagues, and third parties is a key priority of this role.
Key Responsibilities
- Delivering the highest level of customer care and satisfaction
- Building rapport with customers and explaining technical information in a clear, customer‑friendly way
- Keeping customers fully informed on vehicle repair progress
- Maintaining accurate and up‑to‑date customer records on internal systems
- Processing payments and invoices
- Handling telephone and email enquiries
- Advising customers on additional products or services where appropriate
About You
- Education to A‑Level standard or equivalent
- Excellent communication and listening skills
- A proactive and positive approach to work
- Confidence in advising customers on additional sales
- A full, clean UK driving licence
What We Offer
- Company pension scheme
- Staff discounts on sales and servicing
- Manufacturer‑accredited training programmes
- Cycle to Work scheme
- Long‑term career development opportunities within the John Grose Group
Working Hours
- 43.75 hours per week
- Monday to Friday between 7:30am – 6:00pm
- 1 in 3 Saturday mornings (7:30am – 1:00pm), on a rota basis
Salary & Bonus
OTE with bonus: £33,400
Inclusion & Accessibility
John Grose Group is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for everyone. Applications are welcomed from people of all backgrounds and abilities. Reasonable adjustments are available throughout the recruitment process. Over 300 employees across the group, with long‑term career progression available. We support continuous development in an inclusive, respectful, and equitable workplace.
Customer Service Advisor in Ipswich employer: John UKse Group
At John Grose Group, we pride ourselves on being an excellent employer, offering a dynamic and supportive work environment for our Used Car Transaction Managers. With a structured bonus scheme, ongoing training, and genuine opportunities for career progression, we foster a culture that values employee growth and customer satisfaction. Located in Lowestoft, our dealership is committed to delivering exceptional service while ensuring our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor in Ipswich
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at John UKse Group. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like John UKse Group before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to John UKse Group:Your cover letter is your chance to shine! Tell us why you want to work at John UKse Group specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at John UKse Group!
How to prepare for a job interview at John UKse Group
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
