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- Tasks: Welcome patients, manage appointments, and support GPs in a fast-paced environment.
- Company: Friendly medical practice focused on patient care and teamwork.
- Benefits: Competitive salary, NHS Pension Scheme, 5 weeks annual leave, and social events.
- Other info: Training provided, with excellent career growth opportunities.
- Why this job: Join a caring team and make a real difference in patient experiences.
- Qualifications: Good English skills and experience working with the public.
The predicted salary is between 24000 - 36000 £ per year.
We have a vacancy within our medical reception team. We are looking for a candidate who has some experience with administration or reception duties, preferably in a healthcare setting, although we will consider applicants from other backgrounds.
The job entails greeting patients at reception in person and over the phone, supporting GPs in care navigation, booking and cancelling appointments, and a range of other administrative duties.
Main duties of the job:
- We are looking for somebody with a friendly and approachable personality whilst ensuring professionalism at all times.
- We want our practice to be a welcoming place for patients, and our reception team are key in providing our front of house services.
- Previous GP practice experience is not essential as training will be given; however, we are looking for a can-do approach and somebody who will fit into a friendly and likeable team.
- Patient care is at the heart of what we do, and we want to provide the best possible service for them.
- Being a 'people' person and the ability to work in a fast-paced environment is essential.
- Politeness, care, and compassion are essential attributes to be successful within the role.
About us:
The practice has a main surgery in the centre of Dunmow and a branch surgery in nearby Felsted. Our core opening hours are 8am to 6.30pm Monday to Fridays. Additionally, the practice is open for extended access appointments on some evenings and some Saturdays.
We are a friendly practice that has a values-based approach to recruitment. Our teams include a range of GPs, nurses, allied healthcare professionals, and a full complement of administrative and reception staff. We have regular social events throughout the year and several other employee benefits.
In addition to your salary and other benefits, you will be entitled to join the NHS Pension Scheme. We also offer a minimum of 5 weeks annual leave plus bank holidays. This is pro-rata'd for part-time staff.
Job responsibilities:
- Medical Receptionist duties include the ability to learn our clinical system, answering telephones, booking appointments via the online rota, being IT literate, treating people with dignity and respect.
- Successful candidates will also be provided with further training on clinical correspondence (workflow), and there will be an expectation that some of this work forms part of the role.
Person Specification:
- Qualifications: A good level of English, written and spoken.
- Experience: Experience or working with the public (patient or public facing).
- Ability to handle a fast-paced environment and keep calm in often challenging circumstances.
- Experience within a GP practice or other healthcare setting is preferable.
Disclosure and Barring Service Check: This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975, and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Medical Receptionist in Great Dunmow employer: John Tasker House & Felsted Surgeries
Contact Detail:
John Tasker House & Felsted Surgeries Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Medical Receptionist in Great Dunmow
✨Tip Number 1
Get to know the practice! Before your interview, do a bit of research on the medical reception team and the services they offer. This will help you tailor your answers and show that you're genuinely interested in being part of their friendly environment.
✨Tip Number 2
Practice your people skills! Since this role is all about patient care, think of examples from your past experiences where you've demonstrated politeness, care, and compassion. We want to see how you handle real-life situations with a smile!
✨Tip Number 3
Be ready for a fast-paced environment! During your interview, share how you've successfully managed busy situations before. Highlighting your ability to stay calm under pressure will show that you’re the perfect fit for our dynamic team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re proactive and keen to join our lovely practice. Don’t miss out on this opportunity!
We think you need these skills to ace Medical Receptionist in Great Dunmow
Some tips for your application 🫡
Show Your Personality: We want to see the real you! When writing your application, let your friendly and approachable nature shine through. Remember, we’re looking for someone who can connect with patients, so a warm tone can make all the difference.
Highlight Relevant Experience: Even if you haven't worked in a GP practice before, share any experience you have in administration or customer service. We value a can-do attitude, so don’t hesitate to mention how your skills can translate into this role.
Be Clear and Concise: Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate applications that are easy to read and understand, so make sure your key points stand out!
Apply Through Our Website: Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at John Tasker House & Felsted Surgeries
✨Know the Role Inside Out
Before your interview, make sure you understand the key responsibilities of a Medical Receptionist. Familiarise yourself with tasks like greeting patients, booking appointments, and supporting GPs. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your People Skills
Since this role is all about patient interaction, be ready to share examples of how you've successfully dealt with people in previous jobs. Highlight your friendly and approachable personality, and don’t forget to mention any experience you have in fast-paced environments where you had to keep calm under pressure.
✨Prepare for Common Questions
Think about questions you might be asked, such as how you would handle a difficult patient or manage multiple phone calls at once. Practising your responses can help you feel more confident and articulate during the interview.
✨Ask Thoughtful Questions
At the end of the interview, take the opportunity to ask questions about the practice and team culture. This shows your interest in fitting into their friendly environment and helps you gauge if it’s the right place for you too.