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- Tasks: Manage tenant rent arrears and negotiate payment plans for landlords.
- Company: Join John Shepherd, part of Lomond, a leading UK lettings and estate agency network.
- Benefits: Enjoy discounts, wellbeing resources, extra holiday, and professional development support.
- Why this job: Be part of a supportive team that values diversity and offers fun company socials.
- Qualifications: Strong credit control background preferred; excellent communication and attention to detail required.
- Other info: Full-time, permanent role with competitive salary and performance bonuses.
The predicted salary is between 24000 - 25000 £ per year.
Welcome to John Shepherd, we are known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we are proud to have 10 offices and over 70 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we are here to help people find, sell, and let their property.
We are looking for an experienced Credit Controller to join our team in Cannock, Staffordshire, United Kingdom. This is a full-time, permanent position offering a salary of £24,000 - £25,000 per annum, depending on experience.
Let’s talk about the role. It involves:
- Dealing with rent arrears of tenants on behalf of landlords and recovering debt and NDS arrears.
- Aiming to negotiate and reach appropriate payment plans in accordance with the Landlords' instructions to maximise income to the Company.
- Monitoring agreed payment plans for compliance; you will liaise with Landlords and branches on next steps.
- Ensuring that all enquiries from Landlords, Tenants and Branch staff are dealt with effectively and in a manner consistent with the Company's first class service delivery.
We are looking for individuals with qualities such as:
- A strong background in credit control, preferably within the Property industry, although this is not essential.
- Excellent communication skills.
- High level of accuracy and attention to detail.
- A proven track record of success in a similar role.
At John Shepherd, we believe in taking care of our people. That’s why we offer some amazing perks and benefits through our engagement platform, LOMONDlife. Here’s what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We are committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We’ve got you covered with that important pension pot.
- We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- Our company socials bring our people together. So work hard, and then socialise even harder!
We are excited to offer these amazing benefits to our hardworking teams. It’s our way of showing appreciation for your dedication. At John Shepherd, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Credit Controller in Cannock employer: John Sheppherd
Contact Detail:
John Sheppherd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Cannock
✨Tip Number 1
Familiarise yourself with the property market in Cannock. Understanding local trends and challenges can give you an edge during interviews, showing that you're proactive and knowledgeable about the area you'll be working in.
✨Tip Number 2
Network with professionals in the property industry. Attend local events or join online forums to connect with others in credit control or property management. This can lead to valuable insights and potential referrals.
✨Tip Number 3
Prepare for situational questions related to debt recovery and negotiation. Think of examples from your past experiences where you've successfully managed similar situations, as this will demonstrate your capability and confidence.
✨Tip Number 4
Research John Shepherd's values and culture. Tailoring your conversation to align with their commitment to customer service and employee wellbeing can help you stand out as a candidate who fits well within their team.
We think you need these skills to ace Credit Controller in Cannock
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in credit control, especially if you have worked in the property industry. Use specific examples to demonstrate your skills and achievements relevant to the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and attention to detail. Explain why you are interested in the Credit Controller position at John Shepherd and how your background makes you a great fit for their team.
Highlight Relevant Skills: In your application, emphasise your strong background in credit control, excellent communication skills, and any experience with negotiating payment plans. These are key qualities that John Shepherd is looking for.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for a Credit Controller role.
How to prepare for a job interview at John Sheppherd
✨Research the Company
Before your interview, take some time to learn about John Shepherd and its role within the Lomond network. Understanding their values, services, and recent developments will help you tailor your responses and show genuine interest.
✨Prepare for Common Questions
Anticipate questions related to credit control and your experience in the property industry. Be ready to discuss specific examples of how you've successfully managed rent arrears or negotiated payment plans in the past.
✨Showcase Your Communication Skills
As a Credit Controller, excellent communication is key. During the interview, demonstrate your ability to communicate clearly and effectively, both verbally and in writing. Use examples that highlight your interpersonal skills when dealing with landlords and tenants.
✨Highlight Attention to Detail
Given the importance of accuracy in this role, be prepared to discuss how you ensure attention to detail in your work. You might mention specific tools or methods you use to track payments and monitor compliance with agreements.
