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- Tasks: Manage up to 250 properties and deliver top-notch customer service.
- Company: Join John Shepherd, part of the UK's leading lettings and estate agency network.
- Benefits: Enjoy discounts, wellbeing resources, extra holiday, and professional development support.
- Why this job: Be part of a dynamic team and tackle unique challenges every day.
- Qualifications: 1 year of experience in a similar role and excellent communication skills.
- Other info: Diverse and inclusive workplace with fun company socials.
The predicted salary is between 21600 - 36000 £ per year.
Welcome to John Shepherd, we're known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 100 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Property Relationship Manager. This is a full-time, permanent position located in Cannock. You'll enjoy a standard workweek of Monday to Friday 0845am to 530pm, with on-target earnings varying up to £30k per annum.
Let's talk about the role. It involves:
- Management up to 250 Properties Under Management (PUM).
- Understanding and upselling of John Shepherd Lettings & Property Management services including ancillary and peripheral products.
- Managing Mid Term Inspection follow ups, quality and trade discount earnings.
- Weekly Arrear management including Rent & Legal Protection submission claims and management.
- Inspection reports for your portfolio including management of quality of content.
We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:
- Desires to become part of a thriving and expanding company.
- Seeking an engaging position characterized by constant dynamism, ensuring each day brings new and unique challenges.
- Demonstrates a genuine talent for interpersonal interactions and derives satisfaction from delivering top-notch customer service.
- Possesses eloquence and excels in both negotiation and communication.
- Preferably has 1 year of experience in a comparable role.
At John Shepherd, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife. Here's what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We've got you covered with that important pension pot.
- We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!
We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At John Shepherd, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Property Relationship Manager in Sutton Coldfield employer: John Shepherd
Contact Detail:
John Shepherd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Relationship Manager in Sutton Coldfield
✨Tip Number 1
Network like a pro! Reach out to your connections in the property industry and let them know you're on the hunt for a Property Relationship Manager role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching John Shepherd and understanding their services. Show us that you’re not just another candidate; demonstrate your knowledge about their approach to lettings and property management, and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Property Relationship Manager, you'll need to excel in negotiation and customer service. Role-play with a friend or family member to get comfortable discussing property management scenarios and upselling services.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining our dynamic team at John Shepherd.
We think you need these skills to ace Property Relationship Manager in Sutton Coldfield
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Property Relationship Manager role. Highlight any relevant experience in property management or customer service to show us you’re the right fit!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for joining John Shepherd and how your background aligns with our values. Don’t forget to mention why you want to be part of our dynamic team!
Show Off Your Communication Skills: Since this role involves a lot of interaction, make sure your written application showcases your communication skills. Be clear, concise, and professional, but let your personality shine through too!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at John Shepherd
✨Know Your Properties
Before the interview, make sure you research the properties managed by John Shepherd. Familiarise yourself with their services and any recent news or developments in the property market. This will show your genuine interest and help you speak confidently about how you can contribute.
✨Showcase Your Customer Service Skills
As a Property Relationship Manager, excellent customer service is key. Prepare examples from your past experiences where you’ve gone above and beyond for clients. Highlight your interpersonal skills and how you handle challenging situations to demonstrate your fit for the role.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think of situations where you had to manage multiple properties or resolve tenant issues. Practising these scenarios will help you articulate your thought process and decision-making skills during the interview.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions ready. Inquire about the team dynamics, company culture, or specific challenges the property management team is currently facing. This shows your enthusiasm for the role and helps you gauge if it’s the right fit for you.
