At a Glance
- Tasks: Manage tenancy documents and ensure excellent customer service for landlords and tenants.
- Company: KFH, London's largest property services group with a collaborative culture.
- Benefits: Comprehensive training, career progression, and a range of company benefits.
- Other info: Be part of a team that values integrity and continuous improvement.
- Why this job: Join a dynamic team and enhance your skills in property management.
- Qualifications: Proven experience in administration and outstanding communication skills.
The predicted salary is between 30000 - 40000 € per year.
At KFH, we are London’s largest property services group — and we’re growing. As part of the Lomond group, our services span sales, lettings, block management, surveying, and financial services.
What’s the role? You will report into our Assistant Manager. Responsibilities of an administrator include:
- Prepare renewal of tenancy letters, addendums, statements of account, offer confirmation letters and Tenancy Agreements.
- Email completed documents to landlords and tenants, deal with any follow up queries from landlords or tenants, prepare any amended documentation as necessary and once approved email to the relevant parties.
- Ensure customer service standards are maintained by answering the telephone and responding to emails.
- Process payments through Sage Pay for Rent or Landlord letting fees.
- Renew tenant’s deposits on the TDS website upon renewal and email the tenant the new deposit certificate in a timely manner.
At KFH we are looking for an administrator with a proven track record in a similar role, an administrator that offers outstanding communication, and someone who is passionate about delivering excellent customer service to all of our clients whilst achieving the right results, and enhancing our reputation.
At KFH, you’ll be part of a collaborative team that values integrity, customer service, and continuous improvement. We provide comprehensive training, career progression, and access to a wide range of company benefits.
Tenancy Management Administrator employer: John Shepherd Sales & Lettings
At KFH, we pride ourselves on being London's largest property services group, offering a dynamic work environment that fosters collaboration and integrity. Our commitment to employee growth is evident through comprehensive training programmes and clear career progression paths, ensuring that you can thrive in your role as a Tenancy Management Administrator. With a strong focus on customer service and a supportive team culture, KFH provides an excellent platform for those looking to make a meaningful impact in the property sector.
Contact Detail:
John Shepherd Sales & Lettings Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Tenancy Management Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections in the property services industry, especially those who work at KFH or similar companies. A friendly chat can sometimes lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by researching KFH and understanding their values. We want to see how you align with our commitment to customer service and integrity. Think of examples from your past roles that showcase your skills in communication and problem-solving.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or family to get comfortable discussing your experience as an administrator. Focus on how you've handled tenant queries or processed payments, as these are key aspects of the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the KFH team. Good luck!
We think you need these skills to ace Tenancy Management Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Tenancy Management Administrator role. Highlight your relevant experience in property services and customer service, as we want to see how you can contribute to our team at KFH.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to showcase your passion for delivering excellent customer service and your proven track record in similar roles. Let us know why you’re excited about joining KFH!
Be Clear and Concise:When filling out your application, keep your language clear and concise. We appreciate straightforward communication, so make sure your points are easy to understand and directly related to the job description.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at John Shepherd Sales & Lettings
✨Know Your Stuff
Before the interview, make sure you understand the role of a Tenancy Management Administrator inside out. Familiarise yourself with tenancy agreements, customer service standards, and the tools like Sage Pay that you'll be using. This will show your potential employer that you're serious about the position.
✨Showcase Your Communication Skills
Since this role involves a lot of communication with landlords and tenants, prepare examples of how you've successfully handled queries or resolved issues in the past. Be ready to demonstrate your ability to maintain professionalism and clarity in your communication.
✨Emphasise Customer Service
KFH values excellent customer service, so think of specific instances where you've gone above and beyond for a client. Highlight your passion for delivering outstanding service and how it aligns with their company values during the interview.
✨Ask Insightful Questions
Prepare thoughtful questions about the team dynamics, training opportunities, and how success is measured in the role. This not only shows your interest in the position but also helps you gauge if KFH is the right fit for you.
