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- Tasks: Lead a dynamic team, manage property sales, and ensure excellent customer experiences.
- Company: Join Charters, part of the UK's leading network of Lettings and Estate Agencies.
- Benefits: Enjoy 28 days holiday, competitive pay, bonuses, and professional development support.
- Other info: Diverse and inclusive workplace that values your unique perspective.
- Why this job: Make a real impact in property management while building lasting relationships.
- Qualifications: Strong problem-solving skills, excellent communication, and customer service orientation.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to Charters, where local knowledge meets strong values and people always come first. As part of Lomond, the UK’s leading network of Lettings and Estate Agencies, we’re proud to operate across 26 branches with a team of over 370 dedicated professionals supporting our customers every day. With extensive industry expertise and a deep understanding of the local market, we’re committed to helping people find, sell, and let their property with confidence.
Now, we're happy to offer you an exciting opportunity to join our dynamic team in our Southampton office. Let's talk about the role. It involves:
- Maintain up-to-date knowledge of property management industry standards and expectations.
- Work towards achieving property owners' goals regarding maintenance and budgets, while meticulously maintaining property records.
- Providing excellent customer experience to Landlords, Tenants and Third-party contractors.
- Building and maintaining ongoing relationships with both Landlords and Tenants and to ensure that you are their main point of contact.
- Uphold rigorous property safety standards and legal requirements.
- Liaise with contractors, tenants and landlords to oversee property repairs, and ensure properties are maintained to high standards.
- Address tenant complaints promptly and enforce property standards and legislation.
- Arranging and booking Property Inspections as and when it is required.
- Service of the relevant notices to end a tenancy or increase rental values.
- Ensure properties in your portfolio are legally compliant.
We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:
- Strong problem-solving skills and excellent communication abilities.
- Customer service-oriented with a confident demeanour.
- Ability to manage tight deadlines and difficult conversations effectively.
- Management of multiple tasks at the same time, whilst having the ability to prioritise tasks that are most urgent or require greater attention.
- Confidence in leading conversations and managing the expectations of all parties involved.
Here’s what you can look forward to:
- 28 days holiday
- Competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles
- Contributory pension
- Our smart spending app gives you discounts at over 900 retailers
- Our Employee Assistance Programme offers free counselling support sessions
- Get the latest gadgets and appliances with our Smart Tech Scheme
- We’re committed to reducing our carbon footprint with our Cycle2Work Scheme
- Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
- Support for your professional development by funding your professional qualifications, so you can reach your full potential and build your career
We’re excited to offer these amazing benefits to our hardworking teams. It’s our way of showing appreciation for your dedication. At Charters, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Sales Manager in Southampton employer: John Shepherd Sales & Lettings
Contact Detail:
John Shepherd Sales & Lettings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Sales Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management industry and let them know you're on the lookout for a Sales Manager role. You never know who might have the inside scoop on an opportunity that’s not even advertised yet!
✨Tip Number 2
Prepare for interviews by researching Charters and understanding their values. Be ready to discuss how your skills align with their commitment to excellent customer service and maintaining high property standards. Show them you’re not just another candidate, but someone who truly gets what they stand for.
✨Tip Number 3
Practice your problem-solving skills! Think of real-life scenarios where you’ve successfully managed tight deadlines or difficult conversations. Being able to share these experiences will demonstrate your ability to handle the challenges of the Sales Manager role effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the Charters team and are ready to take the next step in your career.
We think you need these skills to ace Sales Manager in Southampton
Some tips for your application 🫡
Show Your Passion for Property: When writing your application, let your enthusiasm for the property management industry shine through. We want to see that you’re not just looking for a job, but that you genuinely care about helping people find their perfect homes and managing properties effectively.
Tailor Your Application: Make sure to customise your CV and cover letter to highlight your relevant experience and skills that match the Sales Manager role. We love seeing how your background aligns with our values and the specific requirements of the job.
Be Clear and Concise: Keep your application straightforward and to the point. We appreciate clarity, so avoid jargon and focus on communicating your key achievements and how they relate to the role. This will help us understand your potential impact on our team.
Apply Through Our Website: Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at Charters!
How to prepare for a job interview at John Shepherd Sales & Lettings
✨Know Your Stuff
Before the interview, make sure you brush up on the latest property management industry standards and expectations. Familiarise yourself with Charters' values and how they align with your own. This will show that you're not just interested in the role, but also in the company’s mission.
✨Showcase Your Communication Skills
As a Sales Manager, excellent communication is key. Prepare examples of how you've effectively managed difficult conversations or resolved tenant complaints in the past. This will demonstrate your ability to handle tight deadlines and maintain strong relationships with landlords and tenants.
✨Demonstrate Problem-Solving Abilities
Think of specific scenarios where you've successfully solved problems in a fast-paced environment. Be ready to discuss how you prioritised tasks and managed multiple responsibilities while ensuring high standards were met. This will highlight your organisational skills and ability to think on your feet.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the company culture. Inquire about how Charters supports professional development or how they handle property compliance issues. This shows your genuine interest in the position and helps you assess if it's the right fit for you too.