At a Glance
- Tasks: Build relationships and manage properties while delivering exceptional customer service.
- Company: Join Charters, part of the UK's fastest-growing property network.
- Benefits: OTE up to £29,500, 28 days holiday, and exclusive retail discounts.
- Other info: Supportive team culture with recognition and career growth opportunities.
- Why this job: Make a real difference in people's lives through property management.
- Qualifications: Confident communicator with strong organisational and problem-solving skills.
The predicted salary is between 24500 - 29500 £ per year.
At Charters, property is about more than bricks and mortar, it's about people, relationships, and delivering exceptional experiences. As part of the Lomond Group, one of the UK's fastest-growing and most respected property networks, we're proud to combine local expertise with national strength, helping customers navigate every stage of their property journey with confidence.
We're looking for an enthusiastic, customer-focused Property Relationship Manager to join our thriving Southampton team. This role is a full-time position, paying an OTE up to £29,500.
What You'll Be Doing
As the main point of contact for your portfolio, you'll play a vital role in delivering outstanding service while ensuring properties are maintained to the highest standards. If you enjoy building relationships, solving problems, and making a real difference to landlords and tenants every day, we'd love to hear from you.
- Building strong, long lasting relationships with landlords, tenants, and contractors.
- Managing maintenance issues from start to finish and ensuring repairs are completed efficiently.
- Conducting and arranging property inspections.
- Ensuring all properties remain fully compliant with current legislation and safety requirements.
- Handling tenant enquiries and resolving issues with professionalism and empathy.
- Serving relevant tenancy notices and coordinating rental reviews.
- Maintaining accurate property records and documentation.
- Managing competing priorities in a fast-paced environment while delivering exceptional customer service.
What We're Looking For
- A confident communicator who can build trust and manage expectations.
- Highly organised with the ability to prioritise effectively.
- A natural problem solver who remains calm under pressure.
- Comfortable handling challenging conversations professionally.
- Background in lettings or property management (desirable but not essential).
Why Join Charters?
At Charters, we believe our people are our greatest asset. When you join us, you'll become part of a supportive, ambitious team where your contributions are recognised and rewarded.
What's In It For You?
- OTE up to £29,500
- 28 days holiday
- Competitive basic salary with commission and performance incentives
- Contributory pension scheme
- Exclusive discounts at over 900 retailers through our Smart Spending App
We're committed to creating an inclusive workplace where everyone feels valued, respected, and empowered to succeed. We welcome applications from individuals of all backgrounds, experiences, and perspectives.
Property Relationship Manager in Southampton employer: John Shepherd Sales & Lettings
At Charters, we pride ourselves on fostering a vibrant and inclusive work culture where our employees are valued as our greatest asset. As part of the Lomond Group in Southampton, you will enjoy competitive salaries, generous holiday allowances, and unique benefits like exclusive retail discounts, all while being supported in your professional growth within a dynamic team dedicated to delivering exceptional property experiences.
Contact Details:
John Shepherd Sales & Lettings Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Relationship Manager in Southampton
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like John Shepherd Sales & Lettings.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like John Shepherd Sales & Lettings? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit John Shepherd Sales & Lettings's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Property Relationship Manager in Southampton
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Property Relationship Manager role at John Shepherd Sales & Lettings, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at John Shepherd Sales & Lettings
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where John Shepherd Sales & Lettings operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to John Shepherd Sales & Lettings. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at John Shepherd Sales & Lettings.
