Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Manage pre-tenancy processes, ensuring smooth communication between landlords and tenants.
- Company: Join Charters, part of the UK's leading lettings network with a people-first approach.
- Benefits: Enjoy discounts, wellbeing resources, extra holiday, and professional development support.
- Why this job: Make a real impact in the rental market while developing your career in a dynamic team.
- Qualifications: Experience in lettings management and strong communication skills are essential.
- Other info: Diverse and inclusive workplace with fun company socials and growth opportunities.
The predicted salary is between 20400 - 30600 £ per year.
Welcome to Charters, we're known for bringing local knowledge and strong values together, to put people first. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 150 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
Now, we’re happy to offer you an exciting opportunity to join our dynamic team as a Pre-Tenancy Manager in our Southampton office. This role offers an OTE of £25,500 pa.
Let's talk about the role. It involves:
- Handling all documentation related to the Pre-tenancy process, including inventory reports, check-in reports, deposits and pre-tenancy compliance.
- Acting as the main point of contact for both landlords and tenants throughout the pre-tenancy process, providing regular updates and addressing any concerns or queries promptly.
- Assisting in resolving any disputes regarding deposits, liaising with both landlords and tenants to reach fair and amicable resolutions, including submission of dispute paperwork.
- Maintaining accurate records of property inventories, ensuring that any discrepancies or damages are documented and addressed appropriately.
- Regular communication with internal teams, specifically End of Tenancy and Property Management to ensure a smooth operation.
- Staying up-to-date with relevant legislation and regulations governing the pre-tenancy process, ensuring compliance with all legal requirements.
We’re not just looking for someone who fits our team; we want to be a good fit for you too! We’re looking for individuals with qualities such as:
- Previous experience in Lettings Management or a related field.
- Knowledge of the UK rental market would be highly beneficial.
- Strong attention to detail and excellent organisational skills.
- Effective communication skills, both verbal and written, with the ability to liaise confidently with landlords, tenants, and third-party contractors.
- Knowledge of relevant UK legislation and regulations governing the tenancy process.
- Ability to work independently and manage multiple tasks simultaneously in a fast-paced environment.
- Proficiency in MS Office.
Here’s what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We’ve got you covered with that important pension pot.
- We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!
We’re excited to offer these amazing benefits to our hardworking teams. It’s our way of showing appreciation for your dedication. At Charters, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
End of Tenancy Manager in Southampton employer: John Shepherd Sales & Lettings
Contact Detail:
John Shepherd Sales & Lettings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land End of Tenancy Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to your contacts in the lettings and property management industry. You never know who might have a lead on a job or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching Charters and understanding their values. Show them you’re not just another candidate; you’re genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! Since this role involves liaising with landlords and tenants, being able to articulate your thoughts clearly will set you apart from the competition.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the Charters team.
We think you need these skills to ace End of Tenancy Manager in Southampton
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the End of Tenancy Manager role. Highlight your experience in lettings management and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for Charters and how your values align with ours. Don’t forget to mention your knowledge of the UK rental market and your communication skills.
Show Off Your Attention to Detail: In this role, attention to detail is key. Make sure your application is free from typos and errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, you’ll get to explore more about what we do at Charters!
How to prepare for a job interview at John Shepherd Sales & Lettings
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the UK rental market and relevant legislation. Being able to discuss current trends or recent changes in laws will show that you're not just interested in the role but also invested in the industry.
✨Show Off Your Communication Skills
As a Pre-Tenancy Manager, you'll be the main point of contact for landlords and tenants. Practice articulating your thoughts clearly and confidently. Consider role-playing common scenarios with a friend to demonstrate how you'd handle queries or disputes effectively.
✨Be Organised
Highlight your organisational skills by preparing a portfolio of your past work related to lettings management. Bring examples of inventory reports or compliance documentation you've handled. This will give the interviewers a tangible sense of your attention to detail and ability to manage multiple tasks.
✨Ask Insightful Questions
At the end of the interview, don’t shy away from asking questions. Inquire about the team dynamics, the challenges they face in the pre-tenancy process, or how they measure success in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
