At a Glance
- Tasks: Manage up to 250 properties and deliver top-notch customer service.
- Company: Join John Shepherd, part of the UK's leading lettings and estate agency network.
- Benefits: Enjoy discounts, wellbeing resources, and professional development funding.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Be part of a dynamic team with unique challenges every day.
- Qualifications: Great communication skills and ideally 1 year of relevant experience.
The predicted salary is between 30000 - 30000 £ per year.
Welcome to John Shepherd, we're known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 100 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a full‑time, permanent Property Relationship Manager based in Solihull. You'll enjoy a standard workweek of Monday to Friday 08:45am to 05:30pm, with on‑target earnings varying up to £30k per annum.
Key responsibilities:
- Management up to 250 Properties Under Management (PUM).
- Understanding and upselling of John Shepherd Lettings & Property Management services including ancillary and peripheral products.
- Managing Mid Term Inspection follow ups, quality and trade discount earnings.
- Weekly arrear management, including Rent & Legal Protection submission claims and management.
- Inspection reports for your portfolio, including management of quality of content.
Candidate qualities:
- Desires to become part of a thriving and expanding company.
- Seeking an engaging position characterized by constant dynamism, ensuring each day brings new and unique challenges.
- Demonstrates a genuine talent for interpersonal interactions and derives satisfaction from delivering top‑notch customer service.
- Possesses eloquence and excels in both negotiation and communication.
- Preferably has at least 1 year of experience in a comparable role.
Benefits:
- Smart spending app with discounts at over 900 retailers and a wellbeing centre with resources to help you stay active, eat healthier, improve your financial wellbeing, and master your mental health.
- Employee Assistance Programme offering free counselling support sessions.
- Smart Tech Scheme – get the latest gadgets and appliances.
- Cycle2Work Scheme – committed to reducing our carbon footprint.
- Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- Competitive base pay aligned with market value, plus incentivised commission and performance bonuses for most roles.
- Special days and celebrations for length of service.
- Retirement planning – pension pot coverage.
- Professional development funding to support your qualifications and career growth.
- Company socials to bring our people together for fun and networking.
At John Shepherd, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. We are delighted to offer these benefits to our hardworking teams as a testament to the appreciation we hold for your dedication.
Property Relationship Manager in Solihull employer: John Shepherd Sales & Lettings
At John Shepherd, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Solihull that fosters professional growth and personal well-being. Our comprehensive benefits package includes a Smart Spending app, Employee Assistance Programme, and opportunities for career development, ensuring our team members feel valued and supported. Join us to be part of a dynamic team where your contributions are recognised and celebrated, making every day a rewarding experience.
Contact Details:
John Shepherd Sales & Lettings Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Relationship Manager in Solihull
✨Tip Number 1
Network like a pro! Reach out to your connections in the property industry and let them know you're on the lookout for a Property Relationship Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching John Shepherd and understanding their services. Show us that you’re not just another candidate; demonstrate your knowledge about their approach to lettings and property management, and how you can contribute to their success.
✨Tip Number 3
Practice your communication skills! As a Property Relationship Manager, you'll need to excel in negotiation and customer service. Role-play common scenarios with a friend or family member to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us that you’re genuinely interested in joining our dynamic team at John Shepherd.
We think you need these skills to ace Property Relationship Manager in Solihull
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the Property Relationship Manager role shine through. We want to see that you’re excited about joining our team and helping people with their property needs!
Tailor Your CV:Make sure your CV is tailored to highlight your relevant experience in property management or customer service. We love seeing how your skills align with what we do at John Shepherd, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. We appreciate well-structured applications that make it easy for us to see why you’d be a great fit for the role. Avoid fluff and focus on what matters!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the Property Relationship Manager position. We can’t wait to hear from you!
How to prepare for a job interview at John Shepherd Sales & Lettings
✨Know Your Stuff
Before the interview, make sure you understand John Shepherd's services and how they fit into the property management landscape. Familiarise yourself with their approach to lettings and property management, as well as any recent news or developments in the industry. This will show your genuine interest and help you stand out.
✨Showcase Your Interpersonal Skills
As a Property Relationship Manager, strong communication is key. Prepare examples of how you've successfully managed client relationships in the past. Think about times when you’ve gone above and beyond for a customer, and be ready to share these stories during the interview.
✨Demonstrate Your Problem-Solving Abilities
Expect questions that assess your ability to handle challenges, such as managing arrears or conducting inspections. Prepare specific scenarios where you’ve effectively resolved issues, highlighting your negotiation skills and ability to think on your feet.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This not only shows your enthusiasm but also helps you determine if John Shepherd is the right fit for you.
