At a Glance
- Tasks: Manage properties, resolve complaints, and ensure excellent customer service.
- Company: Join KFH, London's largest property services group, part of the Lomond group.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace committed to employee development.
- Why this job: Make a real impact in property management while working with a supportive team.
- Qualifications: Experience in residential property management and strong communication skills.
The predicted salary is between 40000 - 50000 € per year.
At KFH we are looking for a Senior Relationship Manager to join our Lettings Management team in Wimbledon.
Who are we? At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.
What’s the role? As a Senior Relationship Manager, you will ensure that the properties under your care meet all legal and contractual obligations whilst providing excellent customer service. You will also support the Team Leaders in embedding consistent best practice across the department.
Key tasks will involve:
- Handling first level complaints and resolving them without escalation.
- Managing property performance and reporting to your line manager.
- Overseeing safety inspections, maintenance requests, and contractor appointments.
- Conducting property visits and ensuring contractual obligations are met.
- Managing deposit returns, insurance claims, and legal compliance.
- Supporting colleagues and collaborating across departments to deliver excellent customer service.
What can you bring to the role?
- A proven track record in residential property management.
- Experience managing third-party contractors and resolving complaints.
- Strong communication skills, both written and verbal.
- IT literacy and familiarity with CRM systems.
- A client-focused mindset and a commitment to excellent service.
- ARLA qualification is desirable but not essential.
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
Senior Relationship Manager employer: John Shepherd Sales & Lettings
KFH is an exceptional employer, offering a dynamic work environment in the heart of Wimbledon, where you can thrive as a Senior Relationship Manager within London's largest property services group. With a strong commitment to employee growth, KFH provides opportunities for professional development and fosters a collaborative culture that values integrity and outstanding customer service. Join us to be part of a diverse team that prioritises excellence and supports your career aspirations in the thriving property sector.
Contact Detail:
John Shepherd Sales & Lettings Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management sector and let them know you're on the lookout for opportunities. You never know who might have the inside scoop on a role that’s perfect for you.
✨Tip Number 2
Prepare for interviews by researching KFH and their values. Understand their approach to customer service and property management, so you can showcase how your experience aligns with their mission during the chat.
✨Tip Number 3
Practice your pitch! Be ready to explain how your background in residential property management makes you the ideal candidate for the Senior Relationship Manager role. Highlight your successes in managing contractors and resolving complaints.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining the KFH team and contributing to their success.
We think you need these skills to ace Senior Relationship Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Relationship Manager role. Highlight your experience in residential property management and any relevant achievements that showcase your ability to deliver excellent customer service.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for KFH. Mention your strong communication skills and how you’ve successfully managed complaints in the past.
Showcase Your IT Skills:Since IT literacy is key, don’t forget to mention your familiarity with CRM systems. If you have specific examples of how you've used technology to improve property management, share those!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at John Shepherd Sales & Lettings
✨Know Your Stuff
Make sure you brush up on your knowledge of residential property management and the specific services KFH offers. Familiarise yourself with their approach to customer service and how they handle complaints, as this will show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare examples from your past roles where you've successfully managed properties or resolved complaints. Be ready to discuss how you’ve collaborated with teams and contractors to achieve results, as this aligns perfectly with what KFH is looking for.
✨Ask Smart Questions
Think of insightful questions to ask during the interview. This could be about their best practices in property management or how they ensure compliance with legal obligations. It shows that you’re engaged and thinking critically about the role.
✨Demonstrate Your Communication Skills
Since strong communication is key for this position, practice articulating your thoughts clearly and confidently. Whether it’s discussing your experience or answering questions, being concise and professional will leave a great impression.
