At a Glance
- Tasks: Build relationships, welcome clients, manage keys, and provide admin support in a fast-paced environment.
- Company: Dynamic property management company focused on customer service and teamwork.
- Benefits: Discounts at 900+ retailers, wellbeing resources, professional development funding, and fun company socials.
- Other info: Flexible, friendly work culture with opportunities for career growth.
- Why this job: Join a supportive team and make a real impact in property management while developing your skills.
- Qualifications: Customer service passion, strong communication skills, and good attention to detail.
The predicted salary is between 25000 - 32000 £ per year.
What the job involves:
- Build strong working relationships with other departments of the business at Head Office.
- Warmly welcome clients visiting the branch.
- Offer walk-in clients advice and guidance and resolve issues where possible or pass clients to colleagues for further advice if required.
- Manage mail received and forward to the appropriate team.
- Provide administrative support to colleagues within the team.
- Manage and record the movement of keys to and from contractors, tenants, landlords and Property Managers.
- Ensure that the key management process is followed.
- Order Let Boards / let by stickers and arrange removal of let boards.
- Prepare adverts ahead of marketing and advise portfolio team of any issues.
- Update the advertising spreadsheet.
- Book and amend property inspections.
- Open and close the office as per the procedure.
- Answer calls into the PM and sales line.
- Attend and respond to emails into the Glasgow Team inbox and elevate where needed.
- Send home reports to potential sales viewers and book sales viewings.
- Print out and manage property window card displays.
Qualifications:
- Ideally at least 1 year’s Property Management experience but not essential; it is preferable and will make the transition for the successful applicant easier with some sector knowledge.
- Passionate about customer service and driven to deliver the best outcome for the customer.
- Excellent written and verbal communication which is in keeping with the professional image of the business.
- An ability to relay information with confidence and when required to seek support from peers to ensure the correct information is delivered.
- Good attention to details, an ability to use business systems to steer decision making.
- Strong administration and coordination skills.
- A born multi-tasker with an ability to deal with multiple demands on their time and thrives in a fast-paced environment.
- Good team worker and player.
- Excellent time management, organisational and prioritisation skills.
- Good knowledge of Microsoft Outlook, Word and Excel and be competent in learning new operating systems to ensure they can get to grips with our management software.
- Professional and presentable.
- Reliable, flexible and friendly.
Benefits:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We’ve got you covered with that important pension pot.
- We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So, work hard, and then socialise even harder!
- We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Property Support Administrator employer: John Shepherd Sales & Lettings
As a Property Support Administrator, you will thrive in a dynamic and supportive work environment that prioritises employee wellbeing and professional growth. With access to a range of benefits including discounts at over 900 retailers, a comprehensive Employee Assistance Programme, and opportunities for career development through funded qualifications, our company fosters a culture of collaboration and celebration. Located in Glasgow, we embrace diversity and encourage a fun, engaging atmosphere where hard work is rewarded with social events and recognition for your contributions.
Contact Details:
John Shepherd Sales & Lettings Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Support Administrator
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management field. Attend local events, join online forums, or even hit up social media groups. The more connections you make, the better your chances of landing that Property Support Administrator role.
✨Tip Number 2
Practice your pitch! When you get the chance to meet potential employers or colleagues, have a quick introduction ready. Highlight your passion for customer service and your knack for multitasking. A confident and engaging pitch can leave a lasting impression.
✨Tip Number 3
Show off your skills! If you get an interview, be prepared to discuss how you've handled multiple tasks in a fast-paced environment. Use examples from your past experiences to demonstrate your strong administration and coordination skills. This will show them you're the perfect fit for the job.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team. So, take that extra step and let us see what you’ve got!
We think you need these skills to ace Property Support Administrator
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application:Make sure to tailor your application to the Property Support Administrator role. Highlight relevant experiences and skills that match the job description. This shows us you’ve done your homework and are genuinely interested!
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at John Shepherd Sales & Lettings
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Property Support Administrator role. Familiarise yourself with the key responsibilities mentioned in the job description, like managing mail and handling client queries. This will help you demonstrate your knowledge and show that you're genuinely interested in the position.
✨Show Off Your Customer Service Skills
Since this role is all about providing excellent customer service, be prepared to share examples of how you've gone above and beyond for clients in the past. Think of specific situations where you resolved issues or provided guidance, as this will highlight your passion for helping others.
✨Demonstrate Your Organisational Skills
The job requires strong administration and coordination skills, so come ready to discuss how you manage multiple tasks effectively. You could mention tools or methods you use to stay organised, like prioritising tasks or using digital calendars, which will show that you can thrive in a fast-paced environment.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This not only shows your interest but also helps you determine if the company is the right fit for you.
