At a Glance
- Tasks: Deliver outstanding customer service and manage inquiries in a vibrant team.
- Company: Join John Shepherd Sales & Lettings, a leading name in property services.
- Benefits: Enjoy a competitive salary and various employee perks.
- Other info: Full-time role with a supportive work environment in Edinburgh City Centre.
- Why this job: Be part of a dynamic team and make a difference in customer experiences.
- Qualifications: Strong communication skills and a passion for customer service.
The predicted salary is between 23500 - 25000 £ per year.
John Shepherd Sales & Lettings is seeking a Customer Service Advisor to join their dynamic team in Edinburgh City Centre. This is a full-time, permanent position where you will be expected to work 35 hours per week, Monday to Friday from 9am to 5pm.
Your responsibilities will include:
- Promoting exceptional customer service
- Managing the customer service email inbox
- Collaborating with various departments
The salary for this role ranges between £23,500 and £25,000, alongside various employee benefits.
Property Services Customer Care Advisor employer: John Shepherd Sales & Lettings
At John Shepherd Sales & Lettings, we pride ourselves on fostering a vibrant work culture that prioritises exceptional customer service and teamwork. Located in the heart of Edinburgh City Centre, our employees enjoy a supportive environment with ample opportunities for professional growth and development, alongside competitive salaries and a range of attractive benefits. Join us to be part of a dynamic team where your contributions are valued and rewarded.
Contact Details:
John Shepherd Sales & Lettings Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Services Customer Care Advisor
✨Tip Number 1
Get to know the company! Research John Shepherd Sales & Lettings and understand their values and services. This will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your customer service skills! Since this role is all about exceptional customer care, think of examples from your past experiences where you've gone above and beyond for customers. We want you to shine when discussing these during your interview!
✨Tip Number 3
Network like a pro! Connect with current or former employees on LinkedIn to gain insights about the company culture and the role. They might even give you tips that could help you stand out in the application process.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to contribute to our dynamic team in Edinburgh City Centre.
We think you need these skills to ace Property Services Customer Care Advisor
Some tips for your application 🫡
Show Your Customer Service Skills:Make sure to highlight your experience in customer service. We want to see how you've gone above and beyond for customers in the past, so share specific examples that showcase your skills.
Tailor Your Application:Don’t just send a generic application! We love it when candidates take the time to tailor their CV and cover letter to our job description. Mention how your skills align with the role of a Customer Care Advisor at John Shepherd Sales & Lettings.
Be Clear and Concise:When writing your application, keep it clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon and make sure your passion for customer service shines through!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at John Shepherd Sales & Lettings
✨Know Your Customer Service Basics
Brush up on the key principles of exceptional customer service. Be ready to share examples from your past experiences where you went above and beyond for a customer. This will show that you understand the importance of customer satisfaction in a role like this.
✨Familiarise Yourself with John Shepherd
Do some research on John Shepherd Sales & Lettings. Understand their values, services, and what sets them apart in the property market. This knowledge will help you tailor your answers and demonstrate your genuine interest in the company during the interview.
✨Prepare for Common Scenarios
Think about potential scenarios you might face as a Customer Care Advisor. Prepare responses for questions like how you would handle an unhappy customer or manage multiple inquiries at once. Practising these responses can help you feel more confident during the interview.
✨Show Your Team Spirit
Since collaboration is key in this role, be prepared to discuss how you work well in a team. Share specific examples of how you've successfully collaborated with others in previous jobs, highlighting your communication skills and ability to support your colleagues.
