At a Glance
- Tasks: Manage property relationships, ensuring excellent service and compliance.
- Company: Join Charters, part of Lomond, the UK's top lettings and estate agency network.
- Benefits: Enjoy discounts, extra holiday options, and a vibrant social calendar.
- Other info: Opportunities for professional development and a supportive work environment.
- Why this job: Be part of a diverse team that values your contributions and supports your growth.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
The predicted salary is between 28800 - 43200 £ per year.
Welcome toJohn Shepherd, we're known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 100 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
Now, we're happy to offer you an exciting opportunity to join our dynamic team as aProperty Relationship Manager. This is a full-time, permanent position located in Derby. You'll enjoy a standard workweek of Monday to Friday 0845am to 530pm, with on-target earnings varying up to £30k per annum.
Let's talk about the role. It involves:
- Management up to 250 Properties Under Management (PUM).
- Understanding and upselling of John Shepherd Lettings & Property Management services including ancillary and peripheral products.
- Managing Mid Term Inspection follow ups, quality and trade discount earnings.
- Weekly Arrear management including Rent & Legal Protection submission claims and management.
- Inspection reports for your portfolio including management of quality of content.
We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:
- Desires to become part of a thriving and expanding company.
- Seeking an engaging position characterized by constant dynamism, ensuring each day brings new and unique challenges.
- Demonstrates a genuine talent for interpersonal interactions and derives satisfaction from delivering top-notch customer service.
- Possesses eloquence and excels in both negotiation and communication.
- Preferably has a 1 year of experience in a comparable role.
At John Shepherd, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.
Here's what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We've got you covered with that important pension pot.
- We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!
We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At John Shepherd, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Join us and experience a workplace that truly values you. Apply today!
Our well established business is growing and we are looking for a Property Manager to join our team!
Property Relationship Manager employer: John Shepherd Sales & Lettings
John Shepherd Sales & Lettings is an exceptional employer that prioritises employee growth and development, offering funding for professional qualifications to enhance your career in property management. Located in the vibrant area of Solihull, our work culture fosters collaboration and innovation, while our competitive salary and benefits, including discounts at over 900 retailers, ensure a rewarding work-life balance. Join us to lead a dynamic team and make a meaningful impact in the lettings and property management sector.
Contact Details:
John Shepherd Sales & Lettings Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Relationship Manager
✨Tip Number 1
Familiarise yourself with the latest property management standards and regulations. This knowledge will not only help you in interviews but also demonstrate your commitment to the role and the industry.
✨Tip Number 2
Network with current or former employees of Charters or similar companies. Engaging in conversations about their experiences can provide valuable insights and potentially give you a referral, which can significantly boost your chances.
✨Tip Number 3
Prepare to discuss specific scenarios where you've successfully managed relationships or resolved conflicts. Being able to share real-life examples will showcase your problem-solving skills and customer service focus.
✨Tip Number 4
Stay updated on local property market trends and challenges. Showing that you understand the local landscape will impress interviewers and highlight your proactive approach to the role.
We think you need these skills to ace Property Relationship Manager
Some tips for your application 🫡
Understand the Role:Before applying, make sure to thoroughly read the job description for the Property Relationship Manager position. Understand the key responsibilities and required skills, so you can tailor your application accordingly.
Tailor Your CV:Customise your CV to highlight relevant experience in property management, customer service, and relationship building. Use specific examples that demonstrate your problem-solving skills and ability to manage multiple tasks.
Craft a Compelling Cover Letter:Write a cover letter that showcases your passion for property management and your understanding of the company's values. Mention how your skills align with the role and express your enthusiasm for joining Charters.
Proofread Your Application:Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at John Shepherd Sales & Lettings
✨Know Your Property Management Standards
Familiarise yourself with the latest property management standards and legal requirements. Being able to discuss these confidently will show your commitment to maintaining high standards and compliance.
✨Demonstrate Customer Service Skills
Prepare examples of how you've provided excellent customer service in previous roles. Highlight your ability to handle difficult conversations and resolve complaints effectively, as this is crucial for a Property Relationship Manager.
✨Showcase Your Problem-Solving Abilities
Think of specific instances where you've successfully solved problems or managed tight deadlines. This role requires strong problem-solving skills, so be ready to share relevant experiences that demonstrate your capability.
✨Build Rapport During the Interview
Establish a connection with your interviewers by being personable and engaging. Show that you can build and maintain relationships, as this is key to the role when dealing with landlords and tenants.
