At a Glance
- Tasks: Lead a team in delivering top-notch customer service and manage property relationships.
- Company: Join Thornley Groves, a top-rated property company in Manchester.
- Benefits: Earn £32,000 - £34,000 with great perks like discounts, training, and generous holidays.
- Other info: Diverse and inclusive workplace with strong support for professional development.
- Why this job: Make a real impact in the student lettings market while growing your career.
- Qualifications: Experience in property management and excellent customer service skills required.
The predicted salary is between 32000 - 34000 € per year.
We believe great outcomes begin with great people. Welcome to Thornley Groves, a trusted name in property across Manchester. Now part of Lomond, the UK’s leading property group and recently named one of the Sunday Times best places to work, Thornley Groves combines extensive local insight with the resources of a wider network. Our experienced team is here to guide people through every step of buying, selling, or letting their home.
An excellent opportunity has arisen to join our team as a Senior Property Relationship Manager for our Student Lettings portfolio. This is a full-time, permanent position based in Fallowfield, Manchester. We are offering a realistic OTE of £32,000 - £34,000, dependent on experience.
Health & Wellbeing
- Access to our smart spending app with discounts at 900+ retailers, wellbeing resources, free counselling, and a Virtual GP service.
Learning & Development
- We’ll support your professional growth with funded qualifications and over 90 in-house training programmes.
Holidays & Enhanced Leave
- Up to 28 days’ holiday plus bank holidays, and enhanced family friendly leave (Neonatal, maternity, paternity, adoption & IVF).
Lifestyle Perks
- Cycle2Work scheme, Smart Tech scheme for the latest gadgets, and celebrations for long service.
Security & Support
- Life assurance cover to protect your loved ones.
The role
- Leading by example by delivering excellent customer service.
- Providing guidance and mentorship to Property Relationship Managers, leading team meetings, and overseeing ad hoc property management projects in collaboration with the Team Leader.
- Conduct spot checks and quality control reviews of team outputs.
- Supporting the Team Leader with day-to-day team management, plus providing cover for annual leave.
- Manage contractor relationships, ensuring good working relationships and quality of workmanship, addressing any issues that arise.
Requirements
- Previous experience as a Property Manager is essential for this role.
- Solid industry and legislative knowledge.
- Impeccable customer service skills.
- Resilience when working in a fast-paced & demanding environment.
- Experience within the student lettings market would be advantageous.
- Ability to prioritise tasks & responsibilities.
- Ability to support, mentor and coach a team.
At Thornley Groves, diversity and inclusion are at the heart of what we do. We welcome applicants from all backgrounds, nationalities, abilities, and perspectives.
Senior Property Relationship Manager in Manchester employer: John Shepherd Sales & Lettings
Thornley Groves is an exceptional employer, renowned for its commitment to employee wellbeing and professional development. Located in the vibrant area of Fallowfield, Manchester, we offer a supportive work culture with access to extensive training programmes, generous holiday allowances, and lifestyle perks that enhance work-life balance. As part of the Lomond group, we provide our team with the resources and backing of a leading property network, ensuring meaningful career growth in a dynamic and inclusive environment.
Contact Detail:
John Shepherd Sales & Lettings Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Property Relationship Manager in Manchester
✨Tip Number 1
Network like a pro! Reach out to your connections in the property industry, especially those who know Thornley Groves. A friendly chat can lead to insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by researching Thornley Groves and their approach to student lettings. Show us you understand our values and how you can contribute to our team!
✨Tip Number 3
Practice your customer service scenarios. As a Senior Property Relationship Manager, you'll need to demonstrate your skills in handling tricky situations with ease. Role-play with a friend to nail it!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Senior Property Relationship Manager in Manchester
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Senior Property Relationship Manager role. Highlight your experience in property management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about property management and how your background aligns with our values at Thornley Groves. Keep it engaging and personal – we love a good story!
Showcase Your Customer Service Skills:Since excellent customer service is key for this role, make sure to provide examples of how you've delivered outstanding service in the past. We want to know how you handle challenges and keep clients happy!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at John Shepherd Sales & Lettings
✨Know Your Stuff
Make sure you brush up on your property management knowledge, especially in the student lettings market. Familiarise yourself with local regulations and trends in Manchester. This will show that you're not just a candidate, but someone who genuinely understands the industry.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered excellent customer service in previous roles. Thornley Groves values impeccable service, so be ready to discuss specific situations where you went above and beyond for clients or resolved conflicts effectively.
✨Demonstrate Leadership Qualities
As a Senior Property Relationship Manager, you'll be expected to lead and mentor others. Think of instances where you've successfully guided a team or managed projects. Highlight your ability to support and coach others, as this is key for the role.
✨Ask Insightful Questions
Prepare thoughtful questions about the company culture, team dynamics, and expectations for the role. This not only shows your interest in Thornley Groves but also helps you gauge if it's the right fit for you. Plus, it demonstrates your proactive approach!
