At a Glance
- Tasks: Manage properties, resolve tenancy issues, and ensure compliance with legal obligations.
- Company: Join KFH, London's largest property services group, known for exceptional service.
- Benefits: Enjoy competitive pay, additional earning potential, and exclusive discounts.
- Other info: Join a diverse team committed to collaboration and excellence.
- Why this job: Be the key contact for landlords and tenants, making a real difference in property management.
- Qualifications: Experience in property management or client-facing roles, with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
At KFH, we are looking for a Relationship Manager to join our Lettings Management team in Wimbledon. Who are we? At KFH, part of the Lomond group, we are London's largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.
What’s the role? As a Relationship Manager, you’ll be the key point of contact for landlords and tenants, ensuring properties under your care meet all legal and contractual obligations while delivering outstanding customer service. You’ll manage a portfolio of properties, coordinate maintenance, and resolve tenancy issues with high standards of professionalism and efficiency.
Key tasks will involve:
- Managing property visits and inspections
- Coordinating safety checks and compliance documentation
- Handling maintenance requests and contractor appointments
- Resolving tenancy issues and deposit disputes
- Overseeing insurance claims and legal obligations
- Supporting team collaboration and service excellence
What can you bring to the role?
- A proven track record in property management or a similar client‑facing role
- Experience managing contractors and resolving issues effectively
- Strong communication skills – written, verbal, and over the phone
- CRM system experience
- A proactive, organised, and detail‑oriented approach
- The ability to build trust, work collaboratively, and stay resilient under pressure
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
Relationship Manager in London employer: John Shepherd Sales & Lettings
KFH is an exceptional employer, offering a dynamic work environment in the heart of Wimbledon, where you can thrive as a Relationship Manager within London's largest property services group. With a strong commitment to employee growth, KFH provides comprehensive training, competitive benefits, and a culture that values collaboration and integrity, ensuring that every team member feels valued and empowered to deliver outstanding service. Join us to be part of a diverse and inclusive team that prioritises your professional development while making a meaningful impact in the property management sector.
Contact Detail:
John Shepherd Sales & Lettings Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Relationship Manager in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the hunt for a Relationship Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching KFH and their values. Understand their approach to customer service and property management, so you can showcase how your experience aligns with their mission. We want to see that you’re genuinely interested in being part of the team!
✨Tip Number 3
Practice your communication skills! As a Relationship Manager, you'll need to convey information clearly and build trust with landlords and tenants. Role-play common scenarios with a friend to boost your confidence and refine your responses.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining KFH and ready to contribute to our exceptional service culture.
We think you need these skills to ace Relationship Manager in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Relationship Manager role. Highlight your property management experience and any client-facing roles you've had. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about property management and how your proactive approach can benefit KFH. Keep it engaging and personal – we love to see your personality come through!
Showcase Your Communication Skills:As a Relationship Manager, strong communication is key. In your application, demonstrate your written and verbal skills. Whether it's through your CV, cover letter, or any additional documents, make sure we can see your ability to connect with clients effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best chance of success. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role and our company there!
How to prepare for a job interview at John Shepherd Sales & Lettings
✨Know Your Stuff
Before the interview, make sure you brush up on KFH's services and values. Understand their approach to property management and customer service. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Experience
Prepare specific examples from your past roles that highlight your experience in property management or client-facing positions. Be ready to discuss how you've effectively managed contractors, resolved issues, and maintained high standards of professionalism.
✨Communication is Key
Since strong communication skills are crucial for a Relationship Manager, practice articulating your thoughts clearly. Think about how you would handle difficult conversations with landlords or tenants and be prepared to share those strategies during the interview.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the challenges they face in property management, or how success is measured in this role. This shows your enthusiasm and helps you gauge if KFH is the right fit for you.
