At a Glance
- Tasks: Support the HMO team and ensure compliance while delivering exceptional customer service.
- Company: Join DJ Alexander, a diverse and inclusive property management company.
- Benefits: Enjoy discounts, wellbeing resources, professional development, and competitive pay.
- Other info: Collaborative environment with opportunities for career growth and fun company socials.
- Why this job: Become an HMO specialist and make a real impact in property management.
- Qualifications: Driving licence and strong organisational skills preferred; property management experience is a plus.
The predicted salary is between 23500 - 25500 £ per year.
Permanent position at 10 Sunnyside, Edinburgh, EH7 5RA. Work week Monday to Friday 9am – 5pm. Salary £23,500 – £25,500 pa.
What the job involves:
- Support the HMO team manager to deliver the objectives of the department.
- Drive a high level of standard when working through all HMO processes.
- Ensure all compliance and regulations are followed in the required time.
- Deliver exceptional customer service in all aspects of the business.
- Maintain client relationships and co‑ordinate/communicate key aspects of property management to the client.
- Assist with admin of the role which involves displaying/removing site notices, neighbourhood notices, processing Fire risk assessments received and addressing any issues with tenants and landlords.
- Raise jobs specifically for HMO properties and liaise with contractors to ensure the works are carried out in a timely manner.
- Understand application requirements (certificate continuity etc.), process and how to submit applications across the DJ Alexander portfolio.
- Learn physical standards required within HMO properties from a property manager perspective.
- Undertake pre‑application inspections and report to landlord.
- Develop detailed awareness of HMO regulations and how they are applied to HMO property.
- Ensure all compliance aspects for the HMO licence are met.
- Communicate effectively with landlords, contractors, PMs and local authorities positively.
- Cover HMO inspections with HMO/Fire Officers and create reports if required.
- Understand ASB legislation and how it can and does affect HMO Licences.
- Address these issues with tenants.
- Become an HMO specialist and confident in your knowledge – important for attending a sub‑licensing committee hearing.
- Conduct an HMO survey, draw floor plans, advise landlords in detail on what is required for a property to obtain an HMO licence depending on circumstance (conversion, sale, change of owner, new licence or renewal).
- Ensure the correct cover is in place for the HMO 24hr contact phone and address any issues that require it.
- Work collaboratively with other colleagues in other departments, offering support, working on joint projects and working together to achieve business objectives.
We’re looking for individuals with qualities such as:
- Current UK driving licence holder.
- Ideally at least 1 year’s Property Management experience (not essential, preferable).
- Strong administration and organisational skills.
- Current legal right to work in the UK.
At DJ Alexander, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife:
- Our smart spending app gives you discounts at over 900 retailers.
- Our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You will enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We've got you covered with that important pension pot.
- We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- Our company socials bring our people together.
At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Licensing Property Relationship Manager employer: John Shepherd Sales & Lettings
At DJ Alexander, we pride ourselves on being an exceptional employer, offering a supportive work culture that prioritises employee wellbeing and professional growth. Located in the vibrant city of Edinburgh, our team enjoys a range of benefits including a smart spending app, enhanced family leave, and opportunities for career development through funded qualifications. We celebrate diversity and foster a collaborative environment where hard work is rewarded with competitive pay and engaging company socials.
Contact Details:
John Shepherd Sales & Lettings Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Licensing Property Relationship Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the property management scene. Attend local events, join online forums, or even hit up LinkedIn to find folks who can give you the inside scoop on job openings.
✨Tip Number 2
Be ready for that interview! Research DJ Alexander and understand their values and what they’re looking for in a Licensing Property Relationship Manager. Prepare some questions to show you’re genuinely interested in the role and the company.
✨Tip Number 3
Show off your skills! If you’ve got experience in property management or customer service, make sure to highlight that in conversations. Use real examples of how you’ve handled challenges or improved processes in previous roles.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at DJ Alexander. Don’t miss out on this opportunity!
We think you need these skills to ace Licensing Property Relationship Manager
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your relevant experience in property management and customer service. We want to see how your skills align with the role of Licensing Property Relationship Manager!
Show Off Your Organisational Skills:Since this role involves a lot of admin work, don’t forget to showcase your strong organisational skills. Mention any tools or methods you use to stay on top of tasks – we love a well-organised candidate!
Demonstrate Your Knowledge:Familiarise yourself with HMO regulations and compliance requirements. Showing us that you understand these aspects will definitely give you an edge in your application. We’re looking for someone who can hit the ground running!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at John Shepherd Sales & Lettings
✨Know Your HMO Regulations
Before the interview, brush up on the latest HMO regulations and compliance requirements. Being able to discuss these confidently will show that you're serious about the role and understand the key responsibilities.
✨Showcase Your Customer Service Skills
Prepare examples of how you've delivered exceptional customer service in previous roles. This is crucial for a Licensing Property Relationship Manager, so think of specific situations where you went above and beyond for clients.
✨Demonstrate Strong Communication Abilities
Since the role involves liaising with landlords, contractors, and local authorities, practice articulating your thoughts clearly. You might even want to role-play potential scenarios with a friend to get comfortable with the communication aspect.
✨Highlight Your Organisational Skills
Be ready to discuss how you manage your time and tasks effectively. Bring examples of how you've handled multiple responsibilities or projects simultaneously, as this will be key in supporting the HMO team manager.
