Ever tried building one training programme that has to work a different way in every branch it touches?
That's the challenge at the heart of this role. Lomond is one of the UK's largest and fastest-growing property services groups, expanding through acquisition across estate agency, lettings and property management. As Learning & Development Director, you'll own the Group's learning strategy end to end, reporting to the Chief People Officer and partnering closely with the Group People Director. You'll be based in London, or within a two-hour commute of it, with one to two days a week at our St Mary's Axe Head Office and regular travel across the branch network, from the north of Scotland to the south coast. Salary is competitive and set at Director level, subject to Group benchmarking.
Lomond isn't a high-street brand. Our customers deal with the local brands they know and trust, not 'Lomond' itself, so this isn't about imposing one training model on everyone. It's about building a centralised, professional L&D infrastructure that's genuinely tailored by region and by brand, so training always feels locally relevant rather than centrally imposed.
What you'll be doing
- Own and evolve Lomond's Group-wide L&D strategy, aligned to commercial priorities and growth plans
- Build and lead a national team of trainers and facilitators, delivering consistently close to every branch
- Own the L&D budget, prioritising spend and demonstrating return on investment
- Build visible relationships with Regional CROs and Managing Directors, shaping L&D around commercial reality on the ground
- Design a Group-wide curriculum for sales negotiators, lettings negotiators and property managers, including front-line manager training
- Build career and accreditation pathways supporting progression from negotiator through to branch and regional management
- Design and embed a leadership development framework, including critical conversations training for managers
- Lead L&D integration for newly acquired businesses, harmonising onboarding and core training across the Group
- Own learning analytics and reporting, demonstrating the commercial impact of L&D to the Executive team
- Own the Group's learning technology (LMS) strategy, and keep all regulated and compliance training current and audit-ready
What you'll need
We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:
- Senior L&D leadership experience, ideally in a multi-site, retail, property or service-led business
- A proven track record designing and scaling sales, negotiation or front-line service training
- Experience building leadership development and management capability programmes
- Comfort operating in a fast-paced, acquisitive, multi-brand environment
- Strong stakeholder management skills, credible at Executive/CPO level
- CIPD or equivalent L&D/coaching qualification desirable, with experience of LMS implementation
Here's what you can look forward to
At Lomond Group, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife, such as:
- Our smart spending app gives you discounts at over 900 retailers, and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health
- Free counselling support through our Employee Assistance Programme
- Get the latest gadgets and appliances with our Smart Tech Scheme
- Cycle2Work Scheme, as part of our commitment to reducing our carbon footprint
- Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF
- Competitive base pay aligned to market value, plus incentivised commission and performance bonuses for most roles
- Special days and celebrations to mark length of service
- A pension scheme to help you plan for retirement
- Funded professional qualifications to support your development and career growth
- Regular company socials, because we work hard and socialise even harder
Lomond is committed to building a diverse and inclusive workplace where everyone can bring their full self to work, and we welcome applications from all backgrounds.
Applications close on 2nd September 2027.
Learning & Development Director employer: John Shepherd Sales & Lettings
John Shepherd Sales & Lettings is an exceptional employer that prioritises employee growth and development, offering funding for professional qualifications to enhance your career in property management. Located in the vibrant area of Solihull, our work culture fosters collaboration and innovation, while our competitive salary and benefits, including discounts at over 900 retailers, ensure a rewarding work-life balance. Join us to lead a dynamic team and make a meaningful impact in the lettings and property management sector.
Contact Details:
John Shepherd Sales & Lettings Recruitment Team
