At a Glance
- Tasks: Assist tenants with maintenance issues and coordinate repairs with landlords and contractors.
- Company: Join Linley and Simpson, a leading lettings and estate agency with strong local values.
- Benefits: Enjoy discounts, wellbeing resources, extra holiday, and support for professional development.
- Other info: Participate in social events and enjoy a supportive workplace culture.
- Why this job: Be part of a dynamic team that values diversity and offers real career growth.
- Qualifications: Customer service experience and organisational skills; training provided for the right candidates.
The predicted salary is between 25000 - 26000 € per year.
Welcome to Linley and Simpson, we’re known for bringing local knowledge and strong values together, to put people first. As part of Lomond, the UK’s leading network of lettings and estate agencies, we’re proud to have 23 offices and over 350 staff ready to assist our customers. With our team’s extensive industry expertise and local knowledge, we’re here to help people find, sell, and let their property.
Due to continued expansion, we’re happy to offer you an exciting opportunity to join our dynamic team as a Maintenance Coordinator. This is a full‑time, permanent position located in Horsforth. The salary ranges from £25,000‑£26,000 depending on experience plus annual bonus.
Let’s talk about the role. It involves:
- Dealing with tenants over the telephone and via email, who have a maintenance issue with their property.
- Identifying the problem and assessing whether it requires a contractor to visit or if it is user error.
- Co‑ordinating with landlords, tenants and contractors to facilitate a prompt and professional approach to repairs and maintenance, keeping all parties fully informed at all times and obtaining all necessary consents.
Qualifications & Personal Qualities:
- Self‑motivated, well‑organised and experienced in a customer‑service environment where you react to customers' needs.
- Demonstrated administrative skills and strong attention to detail.
- IT literacy.
- Ideally, previous experience in a similar role; if not, a basic knowledge of household maintenance issues will be an advantage, but not essential, as a full training programme will be provided to the right candidates.
At Linley and Simpson, we believe in taking care of our people. That’s why we offer a range of perks and benefits through our engagement platform, LOMONDlife.
Benefits:
- Smart spending app with discounts at over 900 retailers and wellbeing resources to help you stay active, eat healthier, improve financial wellbeing and master mental health.
- Employee Assistance Programme offering free counselling support sessions.
- Annual leave purchase scheme, allowing you to buy up to an extra five days of holiday.
- Smart Tech Scheme giving you access to the latest gadgets and appliances.
- Cycle‑to‑Work Scheme to support a reduced carbon footprint.
- Enhanced family‑friendly leave covering maternity, paternity, adoption and IVF.
- Competitive base pay aligned with market value, plus incentive commission and performance bonuses for most roles.
- Special celebratory days and recognitions for length of service.
- Good retirement provision with a pension pot.
- Support for professional development through funding of professional qualifications.
- Social events to allow team members to bond and have fun.
We value diversity and inclusion and welcome applicants of all nationalities, backgrounds, abilities and perspectives. Join us and experience a workplace that truly values you.
Maintenance Consultant in Horsforth employer: John Shepherd Sales & Lettings
At Linley and Simpson, we pride ourselves on fostering a supportive and inclusive work environment where our employees are valued and encouraged to grow. Located in the vibrant area of Horsforth, our team enjoys a range of benefits including a competitive salary, professional development opportunities, and a strong emphasis on work-life balance through initiatives like our annual leave purchase scheme and employee assistance programme. Join us to be part of a dynamic team that prioritises local knowledge and customer service excellence while celebrating diversity and teamwork.
Contact Detail:
John Shepherd Sales & Lettings Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Maintenance Consultant in Horsforth
✨Tip Number 1
Network like a pro! Reach out to friends, family, or even acquaintances who might have connections in the property maintenance field. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for the interview by researching Linley and Simpson. Understand their values and how they put people first. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice common interview questions related to customer service and maintenance issues. Think about scenarios where you've successfully resolved problems or dealt with difficult customers. We want to hear your stories!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining our dynamic team at Linley and Simpson.
We think you need these skills to ace Maintenance Consultant in Horsforth
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Maintenance Consultant role. Highlight your customer service experience and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Show Off Your Communication Skills:Since you'll be dealing with tenants and contractors, it's crucial to demonstrate your communication prowess. Use clear and concise language in your application, and maybe even share a brief example of how you've effectively resolved an issue in the past.
Be Yourself:We love authenticity! Don’t hesitate to let your personality shine through in your application. Share what motivates you and why you’re excited about the opportunity to join Linley and Simpson. We’re looking for genuine passion and enthusiasm!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at John Shepherd Sales & Lettings
✨Know Your Stuff
Before the interview, brush up on common maintenance issues and solutions. Familiarise yourself with basic household repairs and how to assess whether a problem needs a contractor or is user error. This will show your potential employer that you’re proactive and knowledgeable.
✨Showcase Your Customer Service Skills
Since the role involves dealing with tenants and landlords, be ready to share examples of how you've successfully handled customer queries in the past. Highlight your ability to stay calm under pressure and communicate effectively, as these are key traits for a Maintenance Consultant.
✨Be Organised and Detail-Oriented
Demonstrate your organisational skills during the interview. You might be asked how you would manage multiple maintenance requests at once. Prepare a strategy or example of how you prioritise tasks and keep all parties informed, which is crucial for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, training opportunities, or how success is measured in the role. This shows your genuine interest in the position and helps you determine if it’s the right fit for you.
