At a Glance
- Tasks: Manage inbox, prepare notices, handle customer communication, and support head office teams.
- Company: Join Linley and Simpson, a leading lettings and estate agency in Yorkshire.
- Benefits: Enjoy discounts, wellbeing resources, professional development funding, and competitive pay.
- Other info: Diverse and inclusive workplace with great career growth opportunities.
- Why this job: Be part of a dynamic team making a real impact in property management.
- Qualifications: Strong organisational skills and a passion for customer service.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to Linley and Simpson - we're known for bringing local knowledge and strong values together. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 23 offices and over 350 staff ready to assist our customers in the Yorkshire region. We're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Head Office Administrator. This is a full-time, permanent position based in Horsforth.
Let's talk about the role. It involves:
- Inbox Management: Collaborate with the team to manage the inbox, ensuring all enquiries are responded to promptly and accurately. All correspondence must be appropriately logged in Reapit.
- Section 13 Notice Production: Prepare and issue accurate Section 13 Notices through Goodlord in a timely and compliant manner.
- Fee Administration: Ensure all applicable fees are correctly added and recorded in Reapit.
- System Updates & Rent Adjustments: Update Reapit to reflect rent increases, tenancy amendments, and relevant tenancy alerts. Enter rent review dates to ensure follow-up actions are triggered at the appropriate time.
- Customer Communication: Handle incoming telephone enquiries from landlords, tenants, and branch staff, providing clear, professional, and supportive assistance. Gather and prepare evidence of current market rent levels and all required tenancy compliance documentation for tribunal cases, ensuring all materials are completed and submitted within tribunal deadlines.
- Liaising With Other Head Office Departments: Liaising closely with the arrears team and the rent & legal team on tribunal-related matters.
- Support to Head Office Teams: Provide assistance to head office teams as required, supporting wider business operations and contributing to the smooth running of organisational processes.
- Additional Duties: Maintain the highest standards of professional performance. Ensure compliance with relevant legislation, as advised. Make sure that professional skills are regularly updated through participation in training and development activities. Ensure all policies are implemented within the remit of this post.
At Linley and Simpson, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife. Here’s what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We've got you covered with that important pension pot.
- We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!
We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At Linley and Simpson, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Head Office Administrator in Horsforth employer: John Shepherd Sales & Lettings
At Linley and Simpson, we pride ourselves on fostering a supportive and inclusive work environment in Horsforth, where our team members can thrive. With a strong commitment to employee wellbeing, we offer an array of benefits including a smart spending app, enhanced family leave, and professional development funding, ensuring that our staff feel valued and empowered. Join us to be part of a dynamic team that not only works hard but also celebrates achievements together, making every day rewarding.
Contact Details:
John Shepherd Sales & Lettings Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head Office Administrator in Horsforth
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at Linley and Simpson. You never know who might give you the inside scoop on job openings or even put in a good word for you!
✨Tip Number 2
Prepare for the interview by researching Linley and Simpson's values and recent projects. Show us that you’re not just another candidate; demonstrate your passion for property management and how you can contribute to our team.
✨Tip Number 3
Practice common interview questions and have your own ready to go. Ask about team dynamics or how success is measured in the Head Office Administrator role. This shows us you’re genuinely interested in the position and the company culture.
✨Tip Number 4
Follow up after your interview with a thank-you email. It’s a simple gesture that can set you apart from other candidates. Remind us why you’re excited about the opportunity and how you can add value to our team!
We think you need these skills to ace Head Office Administrator in Horsforth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Head Office Administrator role. Highlight your inbox management and customer communication skills, as these are key to what we do at Linley and Simpson.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're excited about joining our team and how your background aligns with our values. Don’t forget to mention your experience with systems like Reapit or Goodlord if you have it!
Showcase Your Attention to Detail:In this role, accuracy is crucial. When filling out your application, double-check for any typos or errors. This shows us that you take pride in your work and understand the importance of compliance and precision.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, you’ll find all the details about the role and our amazing perks there!
How to prepare for a job interview at John Shepherd Sales & Lettings
✨Know Your Stuff
Before the interview, make sure you understand the role of a Head Office Administrator. Familiarise yourself with inbox management, Section 13 Notices, and how to use Reapit. This will show that you're serious about the position and ready to hit the ground running.
✨Showcase Your Communication Skills
Since the role involves handling enquiries from landlords and tenants, practice clear and professional communication. Prepare examples of how you've successfully managed customer interactions in the past. This will demonstrate your ability to provide supportive assistance.
✨Be Ready for Teamwork Questions
Collaboration is key in this role, so expect questions about working with other departments. Think of times when you've worked closely with others to solve problems or improve processes. Highlight your ability to liaise effectively with different teams.
✨Emphasise Your Commitment to Professional Development
Linley and Simpson values ongoing training and development. Be prepared to discuss how you keep your skills updated and any relevant qualifications you’re pursuing. This shows that you're proactive about your career growth and aligned with their values.
