At a Glance
- Tasks: Build relationships, welcome clients, manage keys, and provide admin support in a fast-paced environment.
- Company: Dynamic property management company focused on customer service and teamwork.
- Benefits: Discounts at 900+ retailers, wellbeing resources, professional development funding, and fun company socials.
- Other info: Flexible, friendly work culture with excellent career growth opportunities.
- Why this job: Join a supportive team and make a real impact in property management while developing your skills.
- Qualifications: Customer service passion, strong communication, and multitasking abilities; property experience is a plus.
The predicted salary is between 25000 - 32000 £ per year.
What the job involves:
- Build strong working relationships with other departments of the business at Head Office.
- Warmly welcome clients visiting the branch.
- Offer walk-in clients advice and guidance and resolve issues where possible or pass clients to colleagues for further advice if required.
- Manage mail received and forward to the appropriate team.
- Provide administrative support to colleagues within the team.
- Manage and record the movement of keys to and from contractors, tenants, landlords and Property Managers.
- Ensure that the key management process is followed.
- Order Let Boards / let by stickers and arrange removal of let boards.
- Prepare adverts ahead of marketing and advise portfolio team of any issues.
- Update the advertising spreadsheet.
- Book and amend property inspections.
- Open and close the office as per the procedure.
- Answer calls into the PM and sales line.
- Attend and respond to emails into the Glasgow Team inbox and elevate where needed.
- Send home reports to potential sales viewers and book sales viewings.
- Print out and manage property window card displays.
Qualifications:
- Ideally at least 1 year’s Property Management experience but not essential; it is preferable and will make the transition for the successful applicant easier with some sector knowledge.
- Passionate about customer service and driven to deliver the best outcome for the customer.
- Excellent written and verbal communication which is in keeping with the professional image of the business.
- An ability to relay information with confidence and when required to seek support from peers to ensure the correct information is delivered.
- Good attention to details, an ability to use business systems to steer decision making.
- Strong administration and coordination skills.
- A born multi-tasker with an ability to deal with multiple demands on their time and thrives in a fast-paced environment.
- Good team worker and player.
- Excellent time management, organisational and prioritisation skills.
- Good knowledge of Microsoft Outlook, Word and Excel and be competent in learning new operating systems to ensure they can get to grips with our management software.
- Professional and presentable.
- Reliable, flexible and friendly.
Benefits:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We’ve got you covered with that important pension pot.
- We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So, work hard, and then socialise even harder!
We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Property Support Administrator in Glasgow employer: John Shepherd Sales & Lettings
As a Property Support Administrator, you'll thrive in a dynamic and supportive environment that values strong teamwork and exceptional customer service. Our Glasgow branch offers a vibrant work culture with numerous employee benefits, including a comprehensive wellbeing centre, professional development funding, and exciting company socials that foster camaraderie. Join us to not only advance your career but also enjoy a fulfilling work-life balance in a location committed to sustainability and community engagement.
Contact Details:
John Shepherd Sales & Lettings Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Support Administrator in Glasgow
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. A friendly chat can give you insider info and maybe even a referral!
✨Tip Number 2
Prepare for the interview by practising common questions. Think about how your skills match the job description and be ready to share examples that show off your experience.
✨Tip Number 3
Dress to impress! Make sure you look professional and presentable. First impressions matter, so show them you mean business right from the start.
✨Tip Number 4
Follow up after your interview with a thank-you email. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s just good manners!
We think you need these skills to ace Property Support Administrator in Glasgow
Some tips for your application 🫡
Show Your Personality:When writing your application, let your personality shine through! We want to see who you are beyond your qualifications. A touch of warmth and enthusiasm can make a big difference.
Tailor Your Application:Make sure to tailor your application to the Property Support Administrator role. Highlight your relevant experience and skills that match the job description. This shows us you’ve done your homework and are genuinely interested.
Be Clear and Concise:Keep your writing clear and to the point. We appreciate well-structured applications that are easy to read. Avoid jargon unless it’s relevant, and make sure to proofread for any typos or errors!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at John Shepherd Sales & Lettings
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Property Support Administrator role. Familiarise yourself with the key responsibilities like managing mail, handling client queries, and coordinating property inspections. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Showcase Your Customer Service Skills
Since this role is all about providing excellent customer service, be ready to share examples of how you've gone above and beyond for clients in the past. Think of specific situations where you resolved issues or provided guidance, as this will demonstrate your passion for helping others.
✨Demonstrate Your Organisational Skills
The job requires strong administration and coordination skills, so prepare to discuss how you manage multiple tasks effectively. You could mention tools or methods you use to stay organised, like prioritising tasks or using digital calendars, which will highlight your ability to thrive in a fast-paced environment.
✨Be Ready to Discuss Teamwork
As a Property Support Administrator, you'll need to work closely with various departments. Be prepared to talk about your experience working in teams, how you communicate with colleagues, and any challenges you've faced. This will show that you're a team player who can build strong working relationships.
