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- Tasks: Manage property relationships and ensure excellent service for landlords and tenants.
- Company: Join Charters, part of the UK's leading lettings and estate agency network.
- Benefits: Enjoy discounts, wellbeing resources, professional development funding, and competitive pay.
- Why this job: Make a real impact in property management while building lasting relationships.
- Qualifications: Strong communication skills and a customer-focused attitude are essential.
- Other info: Be part of a diverse team that values your contributions and celebrates success.
The predicted salary is between 24000 - 36000 £ per year.
Welcome to Charters, we’re known for bringing local knowledge and strong values together, to put people first. As part of Lomond, the UK’s leading network of lettings and estate agencies, we’re proud to have 10 offices and over 150 staff ready to assist our customers. With our team’s extensive industry expertise and local knowledge, we’re here to help people find, sell, and let their property.
We’re happy to offer you an exciting opportunity to join our dynamic team as a Property Relationship Manager in our Fleet office. This role offers an OTE of up to £30,000 pa.
Responsibilities
- Maintain up-to-date knowledge of property management industry standards and expectations.
- Work towards achieving property owners' goals regarding maintenance and budgets, while meticulously maintaining property records.
- Providing excellent customer experience to Landlords, Tenants and Third-party contractors.
- Building and maintaining ongoing relationships with both Landlords and Tenants and to ensure that you are their main point of contact.
- Uphold rigorous property safety standards and legal requirements.
- Liaise with contractors, tenants and landlords to oversee property repairs, and ensure properties are maintained to high standards.
- Address tenant complaints promptly and enforce property standards and legislation.
- Arranging and booking Property Inspections as and when it is required.
- Service of the relevant notices to end a tenancy or increase rental values.
- Ensure properties in your portfolio are legally compliant.
Qualifications
- Strong problem-solving skills and excellent communication abilities.
- Customer service-oriented with a confident demeanour.
- Ability to manage tight deadlines and difficult conversations effectively.
- Management of multiple tasks at the same time, whilst having the ability to prioritise tasks that are most urgent or require greater attention.
- Confidence in leading conversations and managing the expectations of all parties involved.
Benefits
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We’ve got you covered with that important pension pot.
- We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!
We’re excited to offer these amazing benefits to our hardworking teams. It’s our way of showing appreciation for your dedication. At Charters, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Property Relationship Manager in Fleet employer: John Shepherd Sales & Lettings
Contact Detail:
John Shepherd Sales & Lettings Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Relationship Manager in Fleet
✨Tip Number 1
Network like a pro! Reach out to your contacts in the property management industry and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you to someone looking for a Property Relationship Manager.
✨Tip Number 2
Prepare for those interviews by brushing up on your knowledge of property management standards and regulations. Show that you’re not just a candidate, but someone who’s genuinely passionate about maintaining high property standards and providing excellent customer service.
✨Tip Number 3
Practice your communication skills! As a Property Relationship Manager, you'll need to handle various conversations with landlords, tenants, and contractors. Role-play some scenarios with friends or family to build your confidence in managing expectations and resolving issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us. So go ahead, hit that apply button!
We think you need these skills to ace Property Relationship Manager in Fleet
Some tips for your application 🫡
Know Your Stuff: Before you start writing, make sure you understand the role of a Property Relationship Manager. Brush up on property management standards and what it takes to provide excellent customer service. This will help you tailor your application to show us you're the right fit!
Be Personal: When writing your application, don’t just list your skills. Share personal experiences that highlight your problem-solving abilities and communication skills. We want to see how you’ve handled tough situations in the past and how you can bring that to our team.
Show Your Passion: Let your enthusiasm for the property industry shine through! Mention why you’re excited about this role and how you align with our values at Charters. A genuine passion can really set you apart from other candidates.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important details. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at John Shepherd Sales & Lettings
✨Know Your Stuff
Before the interview, make sure you brush up on the latest property management industry standards and expectations. Familiarise yourself with Charters' values and how they align with your own. This will show that you're genuinely interested in the role and understand what it takes to succeed.
✨Showcase Your Communication Skills
As a Property Relationship Manager, excellent communication is key. Prepare examples of how you've effectively managed difficult conversations or resolved tenant complaints in the past. This will demonstrate your ability to handle the challenges of the role with confidence.
✨Demonstrate Problem-Solving Abilities
Think of specific instances where you've successfully solved problems, especially in a property management context. Be ready to discuss how you prioritised tasks and managed multiple responsibilities while maintaining high standards. This will highlight your organisational skills and ability to work under pressure.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the company culture, or how success is measured in the role. This shows your enthusiasm for the position and helps you determine if Charters is the right fit for you.
