At a Glance
- Tasks: Drive maintenance delivery and support clients, tenants, and contractors in a dynamic environment.
- Company: Join DJ Alexander, part of the UK's leading lettings and estate agency network.
- Benefits: Enjoy discounts, wellbeing resources, extra holiday, and professional development support.
- Other info: Be part of a diverse team that values your contributions and celebrates success.
- Why this job: Make a real impact in property management while growing your career.
- Qualifications: Strong communication skills and a proactive approach; experience preferred but not essential.
The predicted salary is between 30000 - 40000 £ per year.
Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews, Dundee and Aberdeen with over 300 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
What the job involves for a Property Relationship Manager:
- Key member of the Maintenance team, driving delivery of all maintenance instructions.
- Strong communicator with great attention to detail.
- Provide frontline support to our clients, tenants and third party contractors.
- Support colleagues within the company, get all related maintenance complete on time and on budget.
- Manage and deliver on day-to-day maintenance requests across the full region portfolio.
- Deliver high standards of customer service at all times, ensuring a proactive approach to all incoming queries to the company.
- Understand and deliver maintenance projects in line with client requests, whilst guiding on legislation and repairing standards.
- Managing and responding to day-to-day email and telephone requests from Landlords, Tenants and Contractors.
- Ensure all maintenance requests are logged and noted accurately, utilizing internal software platforms.
- Ensure any conflicts are flagged and dealt with correctly.
- Take responsibility for any urgent and/or outstanding maintenance tickets and ensure they are seen to a timely conclusion.
- Work alongside our Compliance team to ensure safety certification is up to date and logged correctly.
- Work alongside your Team Manager and Associate Manager to ensure department delivers on KPI's and budgets.
We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:
- Ideally, at least 1 year Property Management experience but this is not essential as comprehensive training will be supported.
- Excellent written and verbal communication skills.
- An ability to relay information with knowledge and confidence.
- A pro-active 'can do' approach to all tasks.
- Excellent time management and enjoys multi-tasking daily.
- Professional and an eagerness to grow.
- Reliable, polite and friendly.
- Current legal right to work in the UK.
Here's what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We've got you covered with that important pension pot.
- We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So, work hard, and then socialise even harder!
We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Property Relationship Manager in Edinburgh employer: John Shepherd Sales & Lettings
At DJ Alexander, we pride ourselves on being an exceptional employer in the heart of Edinburgh, offering a vibrant work culture that values diversity and inclusion. Our commitment to employee growth is evident through comprehensive training, professional development funding, and a range of benefits including competitive pay, wellness resources, and social events that foster team spirit. Join us to be part of a dynamic team where your contributions are recognised and rewarded, making a meaningful impact in the property management sector.
Contact Details:
John Shepherd Sales & Lettings Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Property Relationship Manager in Edinburgh
✨Tip Number 1
Network like a pro! Reach out to your connections in the property management field and let them know you're on the lookout for opportunities. You never know who might have a lead or be able to refer you to someone at DJ Alexander.
✨Tip Number 2
Prepare for those interviews by researching DJ Alexander and understanding their values and services. This will help you tailor your responses and show that you're genuinely interested in being part of their team.
✨Tip Number 3
Practice your communication skills! As a Property Relationship Manager, you'll need to convey information clearly and confidently. Role-play with a friend or family member to get comfortable with common interview questions.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about joining the DJ Alexander team and ready to dive into the property management world.
We think you need these skills to ace Property Relationship Manager in Edinburgh
Some tips for your application 🫡
Show Your Communication Skills:As a Property Relationship Manager, strong communication is key. Make sure your written application reflects your ability to convey information clearly and confidently. Use examples from your past experiences to showcase how you’ve effectively communicated with clients or colleagues.
Be Detail-Oriented:Attention to detail is crucial in property management. When writing your application, double-check for any typos or errors. Highlight your ability to manage maintenance requests accurately and ensure that all details are logged correctly in your previous roles.
Demonstrate Your Proactive Approach:We love a 'can do' attitude! In your application, share instances where you took the initiative to solve problems or improve processes. This will show us that you’re not just reactive but also proactive in your approach to challenges.
Tailor Your Application:Make your application stand out by tailoring it to the role of Property Relationship Manager. Mention specific skills and experiences that align with the job description. And remember, applying through our website is the best way to get your application noticed!
How to prepare for a job interview at John Shepherd Sales & Lettings
✨Know Your Stuff
Before the interview, make sure you research DJ Alexander and their operations in Scotland. Familiarise yourself with their services, especially in property management and maintenance. This will help you speak confidently about how your skills align with their needs.
✨Show Off Your Communication Skills
As a Property Relationship Manager, strong communication is key. Prepare examples of how you've effectively communicated with clients or resolved conflicts in the past. Practising these scenarios can help you articulate your experience clearly during the interview.
✨Demonstrate Your Proactive Approach
DJ Alexander values a proactive 'can do' attitude. Think of instances where you've taken initiative to solve problems or improve processes. Be ready to share these examples to showcase your ability to handle maintenance requests efficiently.
✨Ask Insightful Questions
At the end of the interview, have a few thoughtful questions prepared. Inquire about the team dynamics, the types of maintenance projects you'll be managing, or how success is measured in the role. This shows your genuine interest in the position and helps you assess if it's the right fit for you.
