At a Glance
- Tasks: Manage debt recovery processes and ensure timely rent payments.
- Company: Join DJ Alexander, a leading lettings agency in Scotland.
- Benefits: Enjoy discounts, wellbeing resources, and professional development support.
- Other info: Join a diverse team that values your contributions and offers great career growth.
- Why this job: Make a real impact while developing your skills in a dynamic environment.
- Qualifications: Experience in customer service and strong communication skills are essential.
The predicted salary is between 23500 - 24000 £ per year.
Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews and Aberdeen with over 200 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
This is a full-time, permanent position located near the city centre, Edinburgh. You'll enjoy a standard workweek of 35 hours, Monday to Friday from 9am to 5pm. The salary ranges from £23,500 to £24,000.
What the job involves for a Debt Recovery Assistant:
- The Accounts & Property Support Team is responsible for the day-to-day financial operations for our letting business to ensure all rent payments are collected and paid to our clients.
- This is a highly varied role where you will be responsible for overseeing various activities throughout the office.
- This challenging role will put you on the front line, managing the debt recovery process through various forms of communication, including email and telephone.
- Ensure effective communication with tenants in rent arrears to collect payments in line with tenancy agreements.
- Update the system to record cases of rent arrears and liaise with landlords and tenants regarding agreed payment plans or next steps.
- Create reports for Team Managers and Department Heads to track open cases, highlighting cases based on tenant responses.
- Arrange weekly review meetings to discuss next steps.
- Organise doorstep visits for Property Managers to discuss arrears with tenants.
- Raise cases with the Housing & Property Chamber First-tier Tribunal for Scotland and attend any case management discussions as required.
We're looking for individuals with qualities such as:
- Experience in property service or customer services.
- Verbal and nonverbal communication skills.
- Good organisational skills with a problem-solving ability.
- Confident at relaying information.
- Ability to multi-task and prioritise effectively.
- Ability to remain calm under pressure.
At DJ Alexander, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife.
Here's what you can look forward to:
- Discounts at over 900 retailers through our smart spending app.
- Access to resources for wellbeing, including support for mental health and financial wellbeing.
- Free counselling support sessions through our Employee Assistance Programme.
- Access to the Smart Tech Scheme for the latest gadgets and appliances.
- Cycle2Work Scheme to reduce our carbon footprint.
- Enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- Competitive base pay that aligns with market value, plus incentivised commission and performance bonuses.
- Special days and celebrations for length of service.
- Pension scheme to support retirement planning.
- Funding for professional qualifications to support your career development.
- Company socials to foster team spirit.
At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
All offers are conditional on verification of the right to work in the UK, and a successful background screening check. This check will include verification, qualification verification (if relevant) and a basic criminal check.
Debt Recovery Assistant in Edinburgh employer: John Shepherd Sales & Lettings
At DJ Alexander, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Edinburgh. Our commitment to employee wellbeing is reflected in our extensive benefits package, including discounts at over 900 retailers, professional development funding, and enhanced family-friendly leave. Join our dynamic team where your contributions are valued, and enjoy opportunities for growth while working in a supportive environment that celebrates diversity and inclusion.
Contact Details:
John Shepherd Sales & Lettings Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Debt Recovery Assistant in Edinburgh
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We think you need these skills to ace Debt Recovery Assistant in Edinburgh
Some tips for your application 🫡
Show Off Your Numbers!:In the banking and financial services world, quantifiable achievements are key. Make sure your CV highlights your grades in relevant subjects, any financial certifications you hold, and specific projects where you've delivered measurable results. Employers love to see how your skills translate into real-world success.
Tailor Your Cover Letter to the Role:When applying for a full-time position, your cover letter should make a direct connection between your experience and the job description. Don't just state your enthusiasm for finance—dive into how your background in banking or financial analysis sets you apart. Let your passion shine through while being specific about what you can bring to John Shepherd Sales & Lettings.
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How to prepare for a job interview at John Shepherd Sales & Lettings
✨Brush Up on Financial Analysis Skills
Make sure you're well-versed in financial concepts and analytical techniques relevant to banking and financial services. Get comfortable with tools like Excel for modelling or financial forecasting, as technical questions in this area are common during interviews with John Shepherd Sales & Lettings.
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✨Show Your Passion for Finance
Since this is a full-time position, employers at John Shepherd Sales & Lettings will be keen to see your genuine interest in finance. Be prepared to discuss recent industry trends or news articles that excite you, showcasing your enthusiasm and engagement with the field.
✨Network with Industry Professionals
Before your interview, reach out to current or former John Shepherd Sales & Lettings employees on platforms like LinkedIn. They'll offer unique insights into the company's culture and the interview process, which can give us a delightful edge in showcasing a good fit for the team.
