Debt Recovery Assistant

Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews and Aberdeen with over 200 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.

This is a full-time, permanent position located near the city centre, Edinburgh. You'll enjoy a standard workweek of 35 hours, Monday to Friday from 9am to 5pm. The salary ranges from £23,500 to £24,000.

What the job involves for a Debt Recovery Assistant:

• The Accounts & Property Support Team is responsible for the day-to-day financial operations for our letting business to ensure all rent payments are collected and paid to our clients.
• This is a highly varied role where you will be responsible for overseeing various activities throughout the office.
• This challenging role will put you on the front line, managing the debt recovery process through email and telephone communication.
• Ensure effective communication with tenants in rent arrears to collect payments in line with tenancy agreements.
• Update system to record cases of rent arrears and liaise with landlords and tenants regarding agreed payment plans or next steps.
• Create reporting for Team Managers and Department Heads to track open cases, highlighting cases based on tenant responses.
• Arrange weekly review meetings to discuss next steps.
• Arrange door step visits for Property Managers to discuss arrears with tenants.
• Raise cases with the Housing & Property Chamber First-tier Tribunal for Scotland and attend any case management discussions where required.

We're looking for individuals with qualities such as:

• Experience in property service or customer services.
• Verbal and nonverbal communication skills.
• Good organisational skills with a problem-solving ability.
• Confident at relaying information.
• Born multi-tasker with the ability to prioritise.
• Ability to remain calm under pressure.

At DJ Alexander, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife:

• Our smart spending app gives you discounts at over 900 retailers.
• Our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
• Our Employee Assistance Programme offers free counselling support sessions.
• Get the latest gadgets and appliances with our Smart Tech Scheme.
• We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
• We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
• You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
• Celebrate your loyalty with special days and celebrations for length of service.
• Planning for retirement? We've got you covered with that important pension pot.
• We'll support your professional development by funding your professional qualifications.
• Our company socials bring our people together.

At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!

All offers are conditional on verification of the right to work in the UK, and a successful background screening check. This check will include verification, qualification verification (if relevant) and a basic criminal check.