At a Glance
- Tasks: Promote excellent customer service and assist with customer reviews and complaints.
- Company: Join DJ Alexander, a leading lettings and estate agency in Scotland.
- Benefits: Enjoy discounts, wellbeing resources, professional development funding, and competitive pay.
- Other info: Experience a fun workplace with great socials and a commitment to diversity.
- Why this job: Be part of a dynamic team making a real difference in customer service.
- Qualifications: Collaborative spirit and the legal right to work in the UK.
The predicted salary is between 23500 - 25000 £ per year.
Welcome to DJ Alexander, where we know Scotland inside out. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to cover Edinburgh, Glasgow, St. Andrews, and Aberdeen with over 300 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
This is a full-time, permanent position located in Edinburgh City Centre. You'll enjoy a standard workweek of 35 hours, Monday to Friday from 9am to 5pm. The salary ranges from £23,500 to £25,000.
What the job involves for a Customer Service Advisor:
- Help promote excellent customer service across the business.
- Assist with the effective operation of the Customer Service Team.
- Collaborate / engage with all departments across the business in relation to customer service.
- Customer Reviews:
- Assist in the handling / reporting of customer reviews of the business.
- Share positive reviews and feedback across the business.
- Identify possible areas of learning / development from reviews.
- Assist in feeding back areas of learning / development across the business.
- Housing and Property Chamber (HPC) Cases:
- Assisting as required in HPC cases including:
- Eviction Applications;
- Right of Entry Applications;
- Letting Agent Code of Practice Cases.
- Customer Service Email Inbox:
- Assisting in managing the email inbox including:
- Passing enquiries to the relevant departments across the business;
- Identifying escalations / complaints and actioning appropriately.
- Escalations / Complaints:
- Assist in acknowledging escalations / complaints coming into the business.
- Assess most appropriate colleague / department to handle specific escalations / complaints.
- Support the business in escalation / complaint responses – both informal and formal including:
- Helping to ensure Complaints Procedure timelines met by complaint handlers;
- Recording / tracking of escalations / complaints – including managing the relevant tracker.
- Where appropriate, handle escalations / complaints to achieve best possible outcomes.
- Able to collaborate with colleagues.
- Current legal right to work in the UK.
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We’ve got you covered with that important pension pot.
- We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So, work hard, and then socialise even harder!
We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:
Here's what you can look forward to:
At DJ Alexander, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife. We're excited to offer these amazing benefits to our hardworking teams. It's our way of showing appreciation for your dedication. At DJ Alexander, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
All offers are conditional on verification of the right to work in the UK, and a successful background screening check. This check will include verification, qualification verification (if relevant) and a basic criminal check. Further details of this policy and procedure will be sent to you if successful along with any conditional offer.
Customer Service Advisor employer: John Shepherd Sales & Lettings
At DJ Alexander, we pride ourselves on being an exceptional employer, offering a vibrant work culture in the heart of Edinburgh City Centre. Our commitment to employee growth is evident through our professional development funding and comprehensive wellbeing resources, ensuring that you not only thrive in your role as a Customer Service Advisor but also enjoy a fulfilling work-life balance. With competitive pay, generous benefits, and a focus on diversity and inclusion, we create an environment where every team member feels valued and empowered to succeed.
Contact Details:
John Shepherd Sales & Lettings Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Advisor
✨Tip Number 1
Get to know DJ Alexander and their values! Research the company culture, their services, and what makes them tick. This way, when you chat with them, you can show off your knowledge and enthusiasm for joining their team.
✨Tip Number 2
Practice your customer service skills! Think of scenarios you might face as a Customer Service Advisor and how you'd handle them. Role-playing with a friend can help you feel more confident and prepared for those tricky questions.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend local events related to the property industry. Building relationships can give you insider info and maybe even a referral to help you land that job!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're serious about wanting to be part of the DJ Alexander family. Good luck!
We think you need these skills to ace Customer Service Advisor
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Service Advisor role. Highlight your relevant experience and skills that match what we're looking for, like collaboration and customer service expertise.
Show Your Personality:We want to see the real you! Don’t be afraid to let your personality shine through in your application. Share your passion for customer service and how you can contribute to our dynamic team at DJ Alexander.
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website:For the best chance of success, make sure to apply directly through our website. This way, we can easily track your application and get back to you quicker. Plus, it shows you're keen on joining our team!
How to prepare for a job interview at John Shepherd Sales & Lettings
✨Know the Company Inside Out
Before your interview, take some time to research DJ Alexander and its role in the property market. Familiarise yourself with their services, values, and recent news. This will not only show your genuine interest but also help you tailor your answers to align with their mission.
✨Showcase Your Customer Service Skills
As a Customer Service Advisor, your ability to handle customer queries and complaints is crucial. Prepare specific examples from your past experiences where you successfully resolved issues or improved customer satisfaction. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Prepare for Common Scenarios
Think about potential scenarios you might face in the role, such as dealing with difficult customers or managing escalations. Practise how you would approach these situations, focusing on your problem-solving skills and ability to remain calm under pressure.
✨Ask Thoughtful Questions
At the end of the interview, you'll likely have the chance to ask questions. Prepare a few thoughtful ones that demonstrate your interest in the role and the company culture. For example, you could ask about the team dynamics or opportunities for professional development within DJ Alexander.
