At a Glance
- Tasks: Support sales and lettings teams with efficient administration and customer-focused service.
- Company: Join KFH, London's largest property services group, known for exceptional service.
- Benefits: Competitive salary, inclusive culture, and opportunities for professional growth.
- Other info: Diverse and inclusive workplace with training support for CRM systems.
- Why this job: Be the backbone of a dynamic team and make a real impact in property services.
- Qualifications: Experience in fast-paced admin roles, strong organisational skills, and confident communication.
The predicted salary is between 30000 - 40000 € per year.
At KFH, part of the Lomond group, we are London’s largest property services group, and we are growing! KFH’s range of property services are made up of sales, lettings, block management, survey, and financial services. We pride ourselves on delivering exceptional service, working in collaboration and achieving the right results with integrity.
As a Branch Coordinator, you’ll be the backbone of your branch, supporting both the sales and lettings teams with efficient, responsive, and customer-focused administration. You’ll ensure all branch processes run smoothly, from managing property files and compliance documents to coordinating marketing materials and client communications.
- Handling calls, emails, and messages professionally and efficiently
- Preparing valuation packs, instruction letters, and property marketing materials
- Managing property portals, compliance checks, and ID verification
- Supporting sales and lettings progression including offer registration and documentation
- Coordinating branch keys, petty cash, stationery, and health & safety checks
What can you bring to the role?
- Experience in a fast-paced administrative role, ideally within a London estate agency
- Strong attention to detail and excellent organisational skills to keep everything running smoothly
- Confident communication skills – face-to-face, over the phone, and via email
- A proactive, can-do attitude and the ability to multitask effectively
- Familiarity with using CRM systems, we’ll support you with training on our system: Reapit
KFH is an equal opportunity employer. We are committed to creating a diverse and inclusive environment for all employees.
Branch Coordinator employer: John Shepherd Sales & Lettings
At KFH, we pride ourselves on being London's largest property services group, offering a dynamic and supportive work environment in Islington. As a Branch Coordinator, you'll benefit from our commitment to employee growth through training and development opportunities, while enjoying a collaborative culture that values integrity and exceptional service. Join us to be part of a thriving team where your contributions are recognised and rewarded.
Contact Detail:
John Shepherd Sales & Lettings Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Branch Coordinator
✨Tip Number 1
Get to know the company! Research KFH and understand their values and services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the Branch Coordinator role.
✨Tip Number 3
Prepare for the interview by practising common questions related to administration and customer service. Think about examples from your past roles that showcase your organisational skills and attention to detail.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the KFH family.
We think you need these skills to ace Branch Coordinator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience that match the Branch Coordinator role. Highlight your administrative experience, especially in a fast-paced environment like an estate agency, to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you want to join KFH and how your proactive attitude and organisational skills will help us deliver exceptional service.
Show Off Your Communication Skills:Since the role involves handling calls and emails, make sure your written application showcases your confident communication style. Keep it professional yet friendly, just like we do at KFH!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at John Shepherd Sales & Lettings
✨Know the Company Inside Out
Before your interview, take some time to research KFH and its role in the property services market. Understand their values, mission, and the specific services they offer. This will not only help you answer questions more effectively but also show your genuine interest in the company.
✨Showcase Your Organisational Skills
As a Branch Coordinator, you'll need to juggle multiple tasks. Prepare examples from your past experience that demonstrate your organisational skills and attention to detail. Think about times when you successfully managed competing priorities or streamlined processes.
✨Practice Your Communication Skills
Since the role involves a lot of communication, practice articulating your thoughts clearly and confidently. You might want to do mock interviews with a friend or family member, focusing on how you would handle calls, emails, and face-to-face interactions in a professional setting.
✨Be Ready to Discuss CRM Experience
Familiarity with CRM systems is a plus for this role. If you've used any similar systems in the past, be prepared to discuss your experience. If not, express your willingness to learn and adapt quickly, as KFH will provide training on their system.
