At a Glance
- Tasks: Assist in managing property operations and tenant communications while learning the ropes.
- Company: Join John Shepherd, part of the UK's leading lettings and estate agency network.
- Benefits: Full-time role with training opportunities and a supportive team environment.
- Other info: Dynamic role with excellent growth potential in a thriving industry.
- Why this job: Kickstart your career in property management and make a real difference in people's lives.
- Qualifications: Customer service experience and a willingness to learn are key.
The predicted salary is between 25000 - 30000 £ per year.
Welcome to John Shepherd, we're known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 100 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Trainee Property Relationship Manager. This is a full-time, permanent position located in Derby.
Responsibilities
- Assist in managing daily property operations and tenant communications.
- Support leasing processes, inspections, and maintenance coordination.
- Maintain accurate records, reports, and CRM updates.
- Resolve basic tenant queries and elevate issues when required.
- Build positive relationships with landlords, tenants, contractors, and internal teams.
- Learn compliance requirements, leasing documents, and property management systems.
- Support financial tasks such as rent tracking, arrears follow‑up, and invoice processing.
- Contribute to client service excellence and portfolio performance.
- Attend training sessions, shadow senior managers, and continuously develop property knowledge.
Specific Tasks
- Liaise with contractors, tenants and landlords to oversee property repairs, and ensure properties are maintained to high standards.
- Address tenant complaints promptly and enforce property standards and legislation.
- Arrange and book Property Inspections as and when required.
- Give feedback from Property inspections.
- Service the relevant notices to end a tenancy or increase rental values.
- Ensure properties in your portfolio are legally compliant.
Requirements
- Background in Customer Service beneficial.
- Understanding of the UK Lettings market advantageous.
- Strong communication and interpersonal skills.
- Customer-service focused.
- Organised and detail-oriented.
- Willingness to learn and adapt.
- Problem‑solving mindset.
- Proficiency with digital systems / CRM.
Join our team and embark on a rewarding career journey in property management, where your skills and dedication will contribute to the success of our growing agency.
Trainee Property Relationship Manager employer: John Shepherd Group
At John Shepherd, we pride ourselves on fostering a supportive and collaborative work environment that empowers our employees to thrive. As part of the Lomond network, we offer comprehensive training and development opportunities for our Trainee Property Relationship Managers, ensuring you gain valuable industry knowledge while working in the vibrant city of Derby. With a strong focus on customer service excellence and a commitment to employee growth, joining our team means being part of a dynamic agency dedicated to moving people forward in their property journeys.
StudySmarter Expert Advice🤫
We think this is how you could land Trainee Property Relationship Manager
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances in the property sector. You never know who might have a lead or can introduce you to someone at John Shepherd.
✨Tip Number 2
Prepare for interviews by researching common questions for property roles. Practice your answers and think about how your customer service experience can shine through in this role.
✨Tip Number 3
Show your enthusiasm! When you get the chance to chat with potential employers, let them know why you're excited about the Trainee Property Relationship Manager position and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed and shows you’re serious about joining the John Shepherd team.
We think you need these skills to ace Trainee Property Relationship Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Trainee Property Relationship Manager role. Highlight any customer service experience and your understanding of the UK lettings market to catch our eye!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how your background aligns with our values at John Shepherd. Don’t forget to mention why you want to join our dynamic team!
Show Off Your Communication Skills:Since this role involves liaising with tenants, landlords, and contractors, make sure your written application showcases your strong communication skills. Keep it clear, concise, and professional – we love a well-structured application!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at John Shepherd Group
✨Know Your Stuff
Before the interview, make sure you brush up on your knowledge of the UK lettings market. Familiarise yourself with common terms and current trends. This will not only show your enthusiasm but also help you answer questions confidently.
✨Showcase Your Customer Service Skills
Since a background in customer service is beneficial for this role, think of specific examples from your past experiences where you’ve excelled in helping customers. Be ready to discuss how you handled difficult situations and what you learned from them.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the company culture, training opportunities, and expectations for the Trainee Property Relationship Manager role. This shows your genuine interest in the position and helps you assess if it’s the right fit for you.
✨Demonstrate Your Organisational Skills
As the role requires being organised and detail-oriented, be prepared to discuss how you manage your time and tasks. You could mention any tools or methods you use to stay organised, especially when juggling multiple responsibilities.
