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For Companies At a Glance
- Tasks: Manage up to 250 properties and deliver top-notch customer service.
- Company: Join a thriving property management company in Solihull.
- Benefits: Competitive pay, discounts, wellbeing support, and extra annual leave options.
- Other info: Diversity and inclusion are at our core; everyone is welcome!
- Why this job: Grow your career in a dynamic environment with exciting challenges.
- Qualifications: 1 year of property industry experience and strong communication skills.
The predicted salary is between 28000 - 32000 £ per year.
We are looking for a Property Relationship Manager to join our Solihull office. This is a full‑time, permanent position with a standard 40‑hour workweek (Monday to Friday, 08:45 to 17:30). Base pay ranges from £28,000 to £32,000, with commission and performance bonuses on top.
Responsibilities
- Manage up to 250 properties under management (PUM).
- Understand and upsell John Shepherd Lettings & Property Management services, including ancillary and peripheral products.
- Handle Mid‑Term inspection follow‑ups, quality assurance, and trade discount earnings.
- Oversee weekly arrears management, including rent and legal protection submission claims.
- Produce inspection reports and manage the quality of content for your portfolio.
Qualifications
- Minimum 1 year of experience in the property industry.
- Desire to grow within a thriving and expanding company.
- Thrives in a dynamic environment with constantly changing challenges.
- Strong interpersonal skills and a commitment to delivering excellent customer service.
- Excellent negotiation and communication abilities.
Benefits
- Smart spending app with discounts at over 900 retailers and a wellbeing centre.
- Employee Assistance Programme with free counselling support sessions.
- Annual leave purchase scheme – buy up to 5 extra days.
- Smart Tech Scheme – get the latest gadgets and appliances.
- Cycle2Work Scheme to reduce carbon footprint.
- Enhanced family‑friendly leave for maternity, paternity, adoption, and IVF.
- Competitive base pay plus incentives, commission, and performance bonuses.
- Special celebrations for length of service.
- Retirement pension pot.
- Professional development support and funding for qualifications.
- Company socials and other engagement events.
John Shepherd values diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Property Relationship Manager in Solihull employer: John Shepherd Group
Contact Detail:
John Shepherd Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Property Relationship Manager in Solihull
✨Tip Number 1
Network like a pro! Reach out to your connections in the property industry and let them know you're on the hunt for a Property Relationship Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its services. Understand what makes John Shepherd Lettings & Property Management stand out, and think about how your experience aligns with their needs. This will help you shine during those crucial conversations.
✨Tip Number 3
Showcase your interpersonal skills! During interviews, share examples of how you've delivered excellent customer service or handled challenging situations. This will demonstrate that you’re not just a fit for the role, but also for the company culture.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re genuinely interested in joining our team at John Shepherd. Let’s get you that Property Relationship Manager position!
We think you need these skills to ace Property Relationship Manager in Solihull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Property Relationship Manager role. Highlight your experience in property management and any relevant skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about the property industry and how you can contribute to our success at John Shepherd. Keep it engaging and personal – we love to see your personality!
Showcase Your Achievements: When detailing your experience, don’t just list your duties. Instead, showcase your achievements and how you've positively impacted previous roles. Numbers and specific examples can really make your application stand out to us!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s straightforward and ensures your application gets to the right place. Plus, you’ll find all the info you need about the role and our company culture there!
How to prepare for a job interview at John Shepherd Group
✨Know Your Properties
Before the interview, make sure you research the properties managed by the company. Familiarise yourself with their portfolio and any recent developments in the property market. This will show your genuine interest and help you discuss how you can manage and upsell their services effectively.
✨Showcase Your Customer Service Skills
As a Property Relationship Manager, excellent customer service is key. Prepare examples from your past experience where you've gone above and beyond for clients. Highlight your interpersonal skills and how they’ve helped you build strong relationships in the property industry.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during the interview. Think about how you would handle situations like managing arrears or conducting mid-term inspections. Practising these scenarios will help you articulate your thought process and demonstrate your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the company culture, opportunities for professional development, or how they measure success in the role. This shows your enthusiasm for the position and helps you determine if it’s the right fit for you.