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- Tasks: Manage tenant rent arrears and negotiate payment plans for landlords.
- Company: Join John Shepherd, part of the UK's leading lettings and estate agency network.
- Benefits: Enjoy discounts, wellbeing resources, extra holiday, and professional development support.
- Other info: Be part of a supportive team with great career growth and social events.
- Why this job: Make a real difference in property management while enjoying a fun work culture.
- Qualifications: Experience in credit control is preferred but not essential; attention to detail is key.
The predicted salary is between 26500 - 26500 £ per year.
Welcome to John Shepherd, we're known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 70 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property.
We are looking for an experienced Credit Controller to join our team in Solihull, United Kingdom. This is a full‑time, permanent position offering a salary of £26,500 per annum.
Let's talk about the role. It involves:
- Dealing with rent arrears of tenants on behalf of landlords and recovering debt and NDS arrears.
- Aiming to negotiate and reach appropriate payment plans in accordance with the Landlords' instructions to maximise income to the Company.
- Monitoring agreed payment plans for compliance; you will liaise with Landlords and branches on next steps.
- Ensuring that all enquiries from Landlords, Tenants and Branch staff are dealt with effectively and in a manner consistent with the Company’s first class service delivery.
We're not just looking for someone who fits our team; we want to be a good fit for you too! We're looking for individuals with qualities such as:
- A strong background in credit control, preferably within the Property industry, although this is not essential.
- High level of accuracy and attention to detail.
- A proven track record of success in a similar role.
At John Shepherd, we believe in taking care of our people. That's why we offer some amazing perks and benefits through our engagement platform, LOMONDlife. Here’s what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We’re committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You’ll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We’ve got you covered with that important pension pot.
- We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!
Credit Controller in Solihull employer: John Shepherd Group
Contact Detail:
John Shepherd Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Credit Controller in Solihull
✨Tip Number 1
Network like a pro! Reach out to your connections in the property industry and let them know you're on the lookout for a Credit Controller role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching John Shepherd and understanding their values. Show us that you’re not just another candidate; demonstrate how your skills in credit control can help them maximise income and provide first-class service to landlords and tenants.
✨Tip Number 3
Practice your negotiation skills! Since the role involves reaching payment plans, think of scenarios where you can showcase your ability to handle difficult conversations. We want to see how you can turn challenges into opportunities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows us you’re genuinely interested in being part of the John Shepherd team.
We think you need these skills to ace Credit Controller in Solihull
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Credit Controller role. Highlight your experience in credit control and any relevant achievements, especially if you've worked in the property industry. We want to see how you can bring your skills to our team!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for us at John Shepherd. Mention specific experiences that relate to the job description and show your enthusiasm for joining our team.
Showcase Your Attention to Detail: As a Credit Controller, accuracy is key. Make sure your application is free from typos and errors. This not only reflects your attention to detail but also shows us that you take pride in your work.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at John Shepherd Group
✨Know Your Numbers
As a Credit Controller, you'll be dealing with financial figures daily. Brush up on your knowledge of debt recovery processes and payment plans. Be ready to discuss how you've successfully managed similar situations in the past.
✨Showcase Your Attention to Detail
This role requires a high level of accuracy. Prepare examples that highlight your attention to detail, such as how you’ve ensured compliance with payment agreements or resolved discrepancies in accounts.
✨Understand the Property Industry
While experience in the property sector isn't essential, having a basic understanding can set you apart. Familiarise yourself with common terms and challenges in property management, so you can speak confidently about how you can contribute.
✨Emphasise Your Communication Skills
You'll be liaising with landlords, tenants, and staff, so strong communication is key. Prepare to share examples of how you've effectively handled enquiries or disputes in previous roles, showcasing your ability to maintain a first-class service.