At a Glance
- Tasks: Lead a dynamic team in property management and drive performance through KPIs.
- Company: Join John Shepherd, part of the UK's leading lettings and estate agency network.
- Benefits: Enjoy discounts, wellbeing resources, extra holiday, and professional development support.
- Other info: Diversity and inclusion are at our core; we welcome all applicants.
- Why this job: Make a real impact in property management while enjoying a fun and supportive work culture.
- Qualifications: Experience in team management and property processes is essential.
The predicted salary is between 32000 - 37000 £ per year.
Welcome to John Shepherd, we're known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we're proud to have 10 offices and over 100 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we're here to help people find, sell, and let their property. Now, we're happy to offer you an exciting opportunity to join our dynamic team as a Regional Team Leader. This is a full‑time, permanent position located in Solihull. This role offers a basic salary of £32,000 - £37,000, with a realistic OTE of £43,000 - £46,000, depending on experience.
Role Overview
- Managing your assigned region and PUM, leading a team of Property Relationship Managers
- Driving performance through KPIs, budgets and service delivery
- Overseeing inspections, inventories and tenancy lifecycle activity, ensuring quality control
- Managing arrears, deposit returns and TDS claims
- Liaising with tenants, landlords, contractors and internal teams to deliver reactive maintenance to a high standard
- Monitoring compliance, complaints, contractor performance, voids and refurbishment opportunities
Qualifications
- Experience managing a team/region within property management or lettings
- Strong understanding of property management processes, compliance and inspections
- Commercial awareness with experience managing KPIs, budgets and upselling services
- Confident handling arrears, complaints and deposit disputes
- Strong relationship management across landlords, tenants and contractors
- Organised, proactive and detail‑focused, with experience using systems such as Reapit or Fixflo
Benefits
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We're committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- You'll enjoy competitive base pay that aligns with market value, plus incentivised commission and performance bonuses for most roles.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We've got you covered with that important pension pot.
- We'll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- And of course, we like to have a little fun too! Our company socials bring our people together. So work hard, and then socialise even harder!
We're excited to offer these amazing benefits to our hardworking teams. It’s our way of showing appreciation for your dedication. At John Shepherd, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives.
Regional Team Leader employer: John Shepherd Group
At John Shepherd, we pride ourselves on being an exceptional employer, offering a vibrant work culture in Solihull that fosters professional growth and development. Our commitment to employee wellbeing is evident through our comprehensive benefits package, including discounts at over 900 retailers, enhanced family leave, and support for professional qualifications, all while encouraging a fun and inclusive environment where hard work is celebrated.
StudySmarter Expert Advice🤫
We think this is how you could land Regional Team Leader
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like John Shepherd Group.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like John Shepherd Group? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit John Shepherd Group's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Regional Team Leader
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Regional Team Leader role at John Shepherd Group, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at John Shepherd Group
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where John Shepherd Group operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to John Shepherd Group. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at John Shepherd Group.
