Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Coordinate and manage maintenance requests from tenants, landlords, and contractors.
- Company: Join John Shepherd, part of the UK's leading lettings and estate agency network.
- Benefits: Enjoy discounts, wellbeing resources, extra holiday, and professional development support.
- Why this job: Be part of a dynamic team that values your growth and offers a fun work environment.
- Qualifications: Looking for organised, people-oriented individuals with strong communication skills.
- Other info: Diversity and inclusion are at our core; we welcome all applicants!
The predicted salary is between 24000 - 36000 £ per year.
Welcome to John Shepherd, we are known for moving people forward. As part of Lomond, the UK's leading network of lettings and estate agencies, we are proud to have 8 offices across the East and West Midlands and over 100 staff ready to assist our customers. With our team's extensive industry expertise and local knowledge, we are here to help people find, sell, and let their property.
This is a full-time, permanent position located in one of our offices around Derby.
Let's talk about the role. It involves:
- Working alongside the local property manager and portfolio manager departments, you will help coordinate and handle all reactive maintenance that is received from Tenants on a daily basis.
- Control the job from start to finish liaising with Landlords, Tenants and Contractors.
- Effective communication across all channels, these being Landlord, Tenants, Contractors and your JSL Team.
- Use effective note taking using and within our CRM systems.
We are looking for individuals with qualities such as:
- A natural people person who can connect quickly with people in a genuine way.
- Someone who is driven to succeed and reliable.
- Someone who values integrity as a key value in business.
- Is naturally organised, diligent and a multi-tasker.
- Thrives working in a fast-paced, target-driven environment where no two days are the same.
- Is articulate with strong negotiation skills.
At John Shepherd, we believe in taking care of our people. That’s why we offer some amazing perks and benefits through our engagement platform, LOMONDlife. Here’s what you can look forward to:
- Our smart spending app gives you discounts at over 900 retailers and our wellbeing centre is packed with resources to help you get active, eat healthier, improve your financial wellbeing, and master your mental health.
- Our Employee Assistance Programme offers free counselling support sessions.
- Our annual leave purchase scheme, where you can buy up to an extra 5 days of holiday.
- Get the latest gadgets and appliances with our Smart Tech Scheme.
- We are committed to reducing our carbon footprint with our Cycle2Work Scheme.
- We offer enhanced Family Friendly Leave for maternity, paternity, adoption, and IVF.
- Celebrate your loyalty with special days and celebrations for length of service.
- Planning for retirement? We’ve got you covered with that important pension pot.
- We’ll support your professional development by funding your professional qualifications, so you can reach your full potential and build your career.
- Our company socials bring our people together. So work hard, and then socialise even harder!
At John Shepherd, we value diversity and inclusion. We welcome applicants of all nationalities, backgrounds, abilities, and perspectives. Join us and experience a workplace that truly values you. Apply today!
Maintenance Administrator employer: John Shepherd Group
Contact Detail:
John Shepherd Group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Maintenance Administrator
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with current employees at John Shepherd. You never know who might give you a heads-up about an opportunity or refer you directly!
✨Tip Number 2
Prepare for the interview by researching common questions for Maintenance Administrators. Think about how your skills match the job description and be ready to share specific examples of your experience.
✨Tip Number 3
Show off your personality! During interviews, let your genuine self shine through. Remember, they’re looking for someone who fits into their team culture, so don’t be afraid to show your enthusiasm and passion for the role.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the John Shepherd family. Don’t miss out on this chance!
We think you need these skills to ace Maintenance Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Maintenance Administrator role. Highlight your experience in property management, customer service, and any relevant skills that match the job description. We want to see how you can connect with our team and contribute!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express why you're excited about joining John Shepherd and how your values align with ours. Be genuine and let your personality come through – we love a good story!
Showcase Your Communication Skills: Since effective communication is key in this role, make sure your application reflects your ability to articulate thoughts clearly. Whether it's in your CV or cover letter, demonstrate how you've successfully communicated with different stakeholders in the past.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at John Shepherd Group
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Maintenance Administrator. Familiarise yourself with how to coordinate maintenance requests and communicate effectively with landlords, tenants, and contractors. This will show that you're genuinely interested in the role and ready to hit the ground running.
✨Show Off Your People Skills
As a Maintenance Administrator, you'll need to connect with various people daily. Prepare examples of how you've successfully communicated or negotiated in past roles. Highlight your ability to build rapport quickly, as this is a key quality they're looking for.
✨Demonstrate Your Organisational Skills
Being organised is crucial in this fast-paced environment. Bring along examples of how you've managed multiple tasks or projects simultaneously. You could even mention any tools or systems you've used to stay organised, especially if they relate to CRM systems.
✨Emphasise Your Drive and Reliability
John Shepherd values individuals who are driven to succeed and reliable. Be prepared to discuss times when you've gone above and beyond in your previous roles. This will help convey your commitment to delivering excellent service and achieving results.
