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For Companies At a Glance
- Tasks: Resolve complex IT issues and manage Microsoft 365 and Intune.
- Company: Join a supportive educational environment at East Surrey College and John Ruskin College.
- Benefits: Competitive salary, full-time hours, and a collaborative team atmosphere.
- Other info: Full-time role with opportunities for professional growth.
- Why this job: Be the go-to tech guru and make a real difference in education.
- Qualifications: Experience in IT support and knowledge of Microsoft systems required.
The predicted salary is between 27780 - 27780 £ per year.
Overview
Location: East Surrey College (Redhill) and John Ruskin College (Selsdon)
Salary: £27,780
Hours: Full time (37 hours/week) 08:45-17:00 Monday - Friday
Closing Date: 20/04/2026
What You’ll Be Doing:
- Act as escalation point for 1st line, resolving complex issues
- Manage Microsoft 365 and Intune (devices, policies, deployments)
- Support and maintain core IT infrastructure (servers, networks, cloud)
- Administer users and security via Active Directory
IT 2ND LINE SUPPORT TECHNICIAN in Surrey employer: John Ruskin College
Contact Detail:
John Ruskin College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT 2ND LINE SUPPORT TECHNICIAN in Surrey
✨Tip Number 1
Network like a pro! Reach out to current employees at East Surrey College and John Ruskin College on LinkedIn. A friendly chat can give us insider info and maybe even a referral!
✨Tip Number 2
Show off your skills! Prepare to demonstrate your knowledge of Microsoft 365, Intune, and Active Directory in practical scenarios during interviews. We want to see how you tackle real-world problems.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your responses. We need to be confident when discussing our experience with IT infrastructure and support.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace IT 2ND LINE SUPPORT TECHNICIAN in Surrey
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft 365, Intune, and Active Directory. We want to see how your skills match the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Tell us why you’re passionate about IT support and how you can contribute to our team. Keep it concise but engaging – we love a good story!
Showcase Problem-Solving Skills: As an IT 2nd Line Support Technician, you'll be resolving complex issues. Use your application to share examples of challenges you've faced and how you tackled them. We’re all about finding solutions!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you don’t miss out on any important updates. Let’s get started!
How to prepare for a job interview at John Ruskin College
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Microsoft 365, Intune, and Active Directory. Be ready to discuss how you've managed these tools in the past, as well as any complex issues you've resolved. This will show that you're not just familiar with the tech, but that you can handle it under pressure.
✨Showcase Problem-Solving Skills
Prepare examples of challenging IT problems you've faced and how you tackled them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your analytical thinking and ability to act as an escalation point for 1st line support.
✨Understand the Company Culture
Research East Surrey College and John Ruskin College to get a feel for their values and culture. Tailor your responses to align with their mission and show that you’re not just looking for a job, but that you genuinely want to be part of their team.
✨Ask Insightful Questions
Prepare thoughtful questions about the role and the team you'll be working with. Inquire about the types of projects you might be involved in or how success is measured in the position. This shows your enthusiasm and helps you gauge if the role is the right fit for you.