At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues for students and staff.
- Company: Join a dynamic IT team at East Surrey College and John Ruskin College.
- Benefits: Enjoy a competitive salary, full-time hours, and a supportive work environment.
- Other info: Great opportunity for career growth in a vibrant college setting.
- Why this job: Make a real difference in education by supporting essential digital systems.
- Qualifications: Experience in IT support and strong communication skills are a must.
The predicted salary is between 27780 - 27780 £ per year.
College locations: East Surrey College (Redhill) and John Ruskin College (Selsdon).
Salary: £27,780.
Hours: Full time (37 hours/week) 08:45‑17:00 Monday – Friday.
Employment Basis: Established (salaried).
Job Type: Support.
Job Category: IT.
Location: John Ruskin College – Croydon; East Surrey College – Redhill.
Closing Date: 25/05/2026.
We’re looking for an enthusiastic and proactive IT Support Technician to join our dynamic IT team, providing exceptional 1st line support across the College Group. This is your chance to play a key role in supporting the digital systems that power teaching, learning, and administration every day.
Responsibilities- Provide first‑line IT support via phone, email, chat, and ticketing systems
- Troubleshoot hardware, software, network, and Microsoft 365 issues
- Set up and deploy laptops, desktops, mobile devices, and peripherals
- Escalate complex issues to senior IT teams with clear documentation
- Support staff onboarding/offboarding and equipment provisioning
- Experience in a 1st line IT support or helpdesk environment
- Strong communication and troubleshooting skills
- Familiarity with Active Directory, Azure AD and Intune
IT 1ST LINE SUPPORT TECHNICIAN in Surrey employer: John Ruskin College
Join our vibrant IT team at East Surrey College and John Ruskin College, where we prioritise employee development and a collaborative work culture. With a competitive salary of £27,780 and a full-time schedule that promotes work-life balance, you'll have the opportunity to enhance your skills while making a meaningful impact on our educational community. Our commitment to innovation and support ensures that you will thrive in a dynamic environment, surrounded by passionate colleagues dedicated to excellence in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land IT 1ST LINE SUPPORT TECHNICIAN in Surrey
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in educational institutions. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on common IT support scenarios. Think about how you’d troubleshoot issues with Microsoft 365 or set up devices. We want you to show off your skills and confidence!
✨Tip Number 3
Don’t forget to research the colleges! Knowing their digital systems and challenges can help you tailor your responses during interviews. It shows you’re genuinely interested in being part of their team.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace IT 1ST LINE SUPPORT TECHNICIAN in Surrey
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st line IT support. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess and familiarity with tools like Active Directory and Microsoft 365.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and the College Group. Tell us why you’re the perfect fit for our dynamic IT team and how you can contribute to supporting our digital systems.
Show Off Your Communication Skills:Since you'll be providing support via various channels, it's crucial to demonstrate your strong communication skills. Whether it’s in your CV or cover letter, make sure to highlight any experience you have in customer service or technical support.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to receive your application and ensures you’re considered for the role. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at John Ruskin College
✨Know Your Tech Basics
Brush up on your knowledge of common IT issues, especially those related to hardware, software, and Microsoft 365. Be ready to discuss how you would troubleshoot these problems in a real-world scenario.
✨Show Off Your Communication Skills
Since you'll be providing support via various channels, practice explaining technical concepts in simple terms. Think about examples where you've successfully communicated with non-technical users.
✨Familiarise Yourself with the Tools
Get to know ticketing systems and remote support tools that are commonly used in IT support roles. Mention any experience you have with Active Directory, Azure AD, or Intune during the interview.
✨Prepare for Scenario Questions
Expect questions that ask how you would handle specific support scenarios. Prepare by thinking through potential issues you might face and how you would document and escalate them effectively.
