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- Tasks: Resolve complex IT issues and support Microsoft 365 and Intune.
- Company: Join a supportive educational environment at East Surrey College and John Ruskin College.
- Benefits: Competitive salary, full-time hours, and a collaborative team atmosphere.
- Other info: Opportunity for growth in a dynamic educational setting.
- Why this job: Make a difference in education by enhancing IT support and infrastructure.
- Qualifications: 2nd line technical knowledge and problem-solving skills required.
The predicted salary is between 27780 - 27780 £ per year.
Location: East Surrey College (Redhill) and John Ruskin College (Selsdon)
Salary: £27,780
Hours: Full time (37 hours/week) 08:45-17:00 Monday - Friday
Closing Date: 20/04/2026
What You’ll Be Doing:
- Act as escalation point for 1st line, resolving complex issues
- Manage Microsoft 365 and Intune (devices, policies, deployments)
- Support and maintain core IT infrastructure (servers, networks, cloud)
- Administer users and security via Active Directory & Azure AD
- Monitor systems and proactively resolve issues
The Successful Candidate Must Have:
- 2nd line technical knowledge with excellent troubleshooting and problem solving skills
- Understanding the support of Microsoft Windows Server and Desktop technologies
- Experience working within an education environment is desirable
- Computer-based degree / MCSE or equivalent in computer engineering or relevant field is desirable
- Maths & English GCSE / Level 2 equivalent
IT 2ND LINE SUPPORT TECHNICIAN in Redhill employer: John Ruskin College
Contact Detail:
John Ruskin College Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT 2ND LINE SUPPORT TECHNICIAN in Redhill
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field, especially those who work in education. They might know about openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on your troubleshooting skills and understanding of Microsoft 365 and Intune. We want you to shine when discussing how you can resolve complex issues!
✨Tip Number 3
Showcase your experience with Active Directory and Azure AD during interviews. We love candidates who can demonstrate their knowledge in managing users and security effectively.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals like you to join our team.
We think you need these skills to ace IT 2ND LINE SUPPORT TECHNICIAN in Redhill
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your 2nd line technical knowledge and troubleshooting skills. We want to see how your experience aligns with the role, so don’t be shy about showcasing your relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about IT support and how your background fits into our education environment. Keep it friendly and professional – we love a personal touch!
Showcase Your Technical Skills: When filling out your application, be specific about your experience with Microsoft 365, Intune, and Active Directory. We’re looking for candidates who can hit the ground running, so let us know what you’ve got!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss any important updates. Plus, we love seeing applications come in through our own platform!
How to prepare for a job interview at John Ruskin College
✨Know Your Tech Inside Out
Make sure you brush up on your 2nd line support knowledge, especially around troubleshooting and problem-solving. Be ready to discuss specific scenarios where you've resolved complex issues, particularly with Microsoft 365, Intune, and Active Directory.
✨Show Your Passion for Education
Since the role is within an educational environment, it’s a good idea to express your enthusiasm for supporting students and staff. Share any relevant experiences you have in education or how you can contribute positively to the learning environment.
✨Prepare for Technical Questions
Expect technical questions that test your understanding of core IT infrastructure, including servers, networks, and cloud services. Practise explaining your thought process when troubleshooting, as interviewers often look for clarity in your reasoning.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, ongoing projects, or how they measure success in this role. This shows your genuine interest and helps you gauge if the company is the right fit for you.