At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues for staff and students.
- Company: Join a dynamic college group focused on technology and education.
- Benefits: Enjoy a competitive salary, pension schemes, holiday package, and gym access.
- Other info: Opportunities for career growth in a supportive and diverse environment.
- Why this job: Be part of a collaborative team making a real difference in education through tech.
- Qualifications: Experience in 1st Line IT Support and strong Microsoft 365 skills required.
The predicted salary is between 28337 - 28337 £ per year.
Job Type: Support
Job Category: IT
Employment Basis: Established (salaried)
Location: John Ruskin College - Croydon, East Surrey College - Redhill
Salary Range: £28,337 per annum
Closing Date: 20/09/2026
Hours: Full time (37 hours/week) 08:45-17:00 Monday - Friday
Are you passionate about technology and delivering excellent customer service? We are looking for an enthusiastic and proactive IT 1st Line Support Technician to join our IT Services team and play a key role in supporting the systems and technologies that underpin teaching, learning and business operations across the College Group. This is an exciting opportunity for someone who enjoys problem-solving, working with people and supporting a modern Microsoft 365 environment. You'll be part of a collaborative team, providing first-line technical support to staff and students while contributing to the continuous improvement of our IT services.
What You'll Be Doing
- You will act as the first point of contact for IT support requests, providing timely and effective assistance via phone, email, ticketing systems and face-to-face support.
- You will troubleshoot hardware, software and network issues, configure and deploy devices, support Microsoft 365 applications including Outlook, Teams, OneDrive and SharePoint, and assist with account management and user access requests.
- You will also help maintain accurate documentation, support onboarding and offboarding activities, monitor IT systems, and work closely with colleagues to identify opportunities for service improvement.
What We're Looking For
- Proven experience in a 1st Line IT Support role
- Strong hands-on experience of Microsoft 365 (O365) administration, Microsoft Intune / Endpoint Manager and Windows 11
- Understanding of Microsoft Windows desktop technologies
- Excellent communication and customer service skills
- Ability to work effectively both independently and as part of a team
- A proactive, organised and solutions-focused approach to work
Interviews are expected to take place week commencing the 5th of October. In return, we offer a competitive salary, as well as staff benefits such as a choice of two excellent pension schemes, a brilliant holiday package, free onsite parking and access to our fully equipped gym along with discounted in-house Spa and Salon treatments.
Orbital South Colleges Group are committed to Equal Opportunities, encouraging applications from all sectors of the community to reflect our diverse student population. We are also committed to PREVENT and Safeguarding the welfare of children and vulnerable adults and expect all staff and volunteers to share this commitment. Both College Campus' are smoke-free zones.
As part of our pre-employment checks, successful candidates will be required to complete an enhanced DBS, references will be taken and evidence of all qualifications and awards will also be required before commencement of employment. Failure to do so may lead to offers being withdrawn. Applicants must be eligible to work in the UK as we do not sponsor work permits, and work permits from other organisations are unacceptable as proof of right to work in the UK.
IT 1ST LINE SUPPORT TECHNICIAN in Redhill employer: John Ruskin College
John Ruskin College in Redhill is an exceptional employer, offering a supportive work culture that prioritises employee development and collaboration with industry partners. As a Plumbing Apprenticeship Assessor, you will benefit from competitive salaries, generous pension schemes, and access to fitness facilities, all while contributing to the growth of future plumbing professionals in a vibrant educational environment.
StudySmarter Expert Advice🤫
We think this is how you could land IT 1ST LINE SUPPORT TECHNICIAN in Redhill
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what John Ruskin College values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges John Ruskin College might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at John Ruskin College!
✨Direct Apply to John Ruskin College
Let's not forget to apply directly through the John Ruskin College website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace IT 1ST LINE SUPPORT TECHNICIAN in Redhill
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at John Ruskin College.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at John Ruskin College. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at John Ruskin College
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
