At a Glance
- Tasks: Provide first-line IT support and troubleshoot tech issues for students and staff.
- Company: Join a dynamic IT team at East Surrey College and John Ruskin College.
- Benefits: Enjoy a competitive salary, pension schemes, holiday package, and gym access.
- Other info: Opportunities for career growth in a vibrant educational environment.
- Why this job: Make a real impact by supporting digital systems that enhance learning and administration.
- Qualifications: Experience in IT support, strong communication skills, and familiarity with Microsoft 365.
The predicted salary is between 27780 - 27780 € per year.
College locations: East Surrey College (Redhill) and John Ruskin College (Selsdon).
Salary: £27,780.
Hours: Full time (37 hours/week) 08:45‑17:00 Monday – Friday.
Employment Basis: Established (salaried).
Job Type: Support.
Job Category: IT.
Location: John Ruskin College – Croydon; East Surrey College – Redhill.
Closing Date: 25/05/2026.
We’re looking for an enthusiastic and proactive IT Support Technician to join our dynamic IT team, providing exceptional 1st line support across the College Group. This is your chance to play a key role in supporting the digital systems that power teaching, learning, and administration every day.
Responsibilities- Provide first‑line IT support via phone, email, chat, and ticketing systems
- Troubleshoot hardware, software, network, and Microsoft 365 issues
- Set up and deploy laptops, desktops, mobile devices, and peripherals
- Escalate complex issues to senior IT teams with clear documentation
- Support staff onboarding/offboarding and equipment provisioning
- Experience in a 1st line IT support or helpdesk environment
- Strong communication and troubleshooting skills
- Familiarity with Active Directory, Azure AD and Intune
- Maths & English GCSE / Level 2 equivalent
- Computer based degree or equivalent in computer engineering or a relevant field is desirable
- Competitive salary
- Choice of two excellent pension schemes
- Brilliant holiday package
- Free on‑site parking and access to a fully equipped gym
- Discounted in‑house spa and salon treatments
Applications will be shortlisted on a rolling basis with the right to interview and appoint before the closing date.
IT 1ST LINE SUPPORT TECHNICIAN in Redhill employer: John Ruskin College
Join our vibrant IT team at East Surrey College and John Ruskin College, where we prioritise employee growth and a supportive work culture. Enjoy competitive salaries, excellent pension schemes, and a range of benefits including free on-site parking and access to a fully equipped gym, all while contributing to the digital systems that enhance education and administration. This is an ideal opportunity for those seeking meaningful employment in a collaborative environment that values innovation and professional development.
StudySmarter Expert Advice🤫
We think this is how you could land IT 1ST LINE SUPPORT TECHNICIAN in Redhill
✨Tip Number 1
Network like a pro! Reach out to current employees at the colleges or in similar roles on LinkedIn. A friendly chat can give you insider info and might just get your foot in the door.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot specific issues, as this will show your problem-solving skills and readiness for the role.
✨Tip Number 3
Show off your enthusiasm! When you get the chance to speak with the hiring team, let them know why you're excited about supporting their digital systems and how you can contribute to their mission.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our awesome team.
We think you need these skills to ace IT 1ST LINE SUPPORT TECHNICIAN in Redhill
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st line IT support. Use keywords from the job description to show we’re looking for someone just like you!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Share why you’re passionate about IT support and how you can contribute to our dynamic team at StudySmarter.
Show Off Your Troubleshooting Skills:In your application, give examples of how you've tackled IT issues in the past. We love seeing your problem-solving skills in action!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and get the ball rolling on your journey with us.
How to prepare for a job interview at John Ruskin College
✨Know Your Tech Basics
Brush up on your knowledge of common IT issues, especially those related to hardware, software, and Microsoft 365. Be ready to discuss troubleshooting steps you've taken in the past, as this will show your practical experience and problem-solving skills.
✨Show Off Your Communication Skills
As a 1st Line Support Technician, you'll need to communicate effectively with users who may not be tech-savvy. Practice explaining technical concepts in simple terms. During the interview, demonstrate your ability to listen actively and respond clearly.
✨Familiarise Yourself with the Tools
Get to know the ticketing systems and support tools commonly used in IT support roles. If you have experience with Active Directory, Azure AD, or Intune, be prepared to discuss how you've used these tools in previous roles.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the team dynamics, the types of issues you might encounter, and the training opportunities available. This shows your enthusiasm for the role and helps you gauge if it's the right fit for you.
