At a Glance
- Tasks: Provide 1st line IT support and troubleshoot tech issues for staff and students.
- Company: Join a dynamic College Group with a friendly and forward-thinking IT team.
- Benefits: Enjoy a competitive salary, excellent pension schemes, and a fantastic holiday package.
- Other info: Work in a fast-paced environment with state-of-the-art facilities and career growth opportunities.
- Why this job: Make a real difference in education by supporting digital systems and helping others succeed.
- Qualifications: Experience in IT support, strong communication skills, and familiarity with Microsoft 365.
The predicted salary is between 25000 - 32000 € per year.
Are you passionate about technology, problem-solving, and helping people succeed? We're looking for an enthusiastic and proactive IT Support Technician to join our dynamic IT team, providing exceptional 1st line support across the College Group. This is your chance to play a key role in supporting the digital systems that power teaching, learning, and administration every day. From Microsoft 365 and cloud technologies to device management through Intune, you'll work with modern IT platforms while helping staff and students stay connected, productive, and supported. If this sounds like you and you will enjoy working in a forward thinking, friendly, fast paced, changing environment with state of the art facilities, we would love to hear from you.
Responsibilities
- Provide first-line IT support via phone, email, chat, and ticketing systems
- Troubleshoot hardware, software, network, and Microsoft 365 issues
- Set up and deploy laptops, desktops, mobile devices, and peripherals
- Escalate complex issues to senior IT teams with clear documentation
- Support staff onboarding/offboarding and equipment provisioning
Qualifications
- Experience in a 1st line IT support or helpdesk environment
- Strong communication and troubleshooting skills
- Familiarity with Active Directory, Azure AD, and Intune
- Maths & English GCSE / Level 2 equivalent
- Computer based degree or equivalent in computer engineering or relevant field is desirable
Benefits
- Competitive salary
- Choice of two excellent pension schemes
- Brilliant holiday package
- Free onsite parking
- Access to fully equipped gym along with discounted in-house spa and salon treatments
IT 1st Line Support Technician employer: John Ruskin College
Join a forward-thinking and friendly College Group that values technology and innovation, where you can thrive in a fast-paced environment while providing essential IT support. With competitive salaries, excellent pension schemes, and access to state-of-the-art facilities including a fully equipped gym and discounted spa treatments, this role offers not just a job but a pathway for personal and professional growth. Be part of a team that empowers staff and students, ensuring they stay connected and productive every day.
StudySmarter Expert Advice🤫
We think this is how you could land IT 1st Line Support Technician
✨Tip Number 1
Network like a pro! Reach out to current employees on LinkedIn or at events. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by practising common IT support scenarios. Think about how you'd troubleshoot issues with Microsoft 365 or device management. We want you to shine when it comes to showing off your problem-solving skills!
✨Tip Number 3
Show your enthusiasm! When you get the chance to speak with the hiring team, let your passion for technology and helping others come through. We love seeing candidates who are genuinely excited about the role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for tech-savvy individuals like you!
We think you need these skills to ace IT 1st Line Support Technician
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience in 1st line IT support and any relevant skills. We want to see how your background aligns with the role, so don’t be shy about showcasing your troubleshooting skills and familiarity with Microsoft 365!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and helping others. Let us know why you’re excited about joining our dynamic IT team and how you can contribute to supporting our staff and students.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled tech issues in the past. We love seeing candidates who can think on their feet and provide solutions, so share those stories that highlight your proactive approach!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts and submit your materials!
How to prepare for a job interview at John Ruskin College
✨Know Your Tech
Brush up on your knowledge of Microsoft 365, Active Directory, and Intune. Be ready to discuss how you've used these technologies in past roles or projects. Showing that you’re familiar with the tools they'll be using will definitely impress them!
✨Practice Problem-Solving
Prepare for common troubleshooting scenarios you might face as a 1st Line Support Technician. Think through how you would approach issues like network connectivity problems or software glitches. Being able to articulate your thought process will showcase your problem-solving skills.
✨Communication is Key
Since you'll be providing support via various channels, practice explaining technical concepts in simple terms. You might get asked how you would help a non-technical user, so demonstrate your ability to communicate clearly and effectively.
✨Show Enthusiasm
Let your passion for technology and helping others shine through during the interview. Share examples of how you've gone above and beyond to assist users in the past. A positive attitude can make a big difference in how you're perceived!
