Company Description
John Roe Group is a long-established, family-owned motor business founded in 1969, operating Toyota dealerships in Grimsby, Hull, and Scunthorpe. The group now spans three generations of the Roe family and sells over 3,500 vehicles per year across its locations. John Roe Group focuses on exceptional customer service, offering tailored support for private buyers and business clients, including fleet and contract hire solutions. The company provides expert advice on vehicle options, running costs, and financial implications, ensuring a straightforward and transparent purchasing process. Strong links with local communities and organizations reinforce its reputation as a trusted and customer-focused motor group.
Role Description
This is a full-time, on-site Sales Executive role based at the John Roe Toyota dealership in Grimsby. The Sales Executive will engage with customers in the showroom, by phone, and online to understand their needs and recommend suitable Toyota models, including fleet and contract hire options where relevant. Daily responsibilities include managing leads, conducting test drives, presenting finance and insurance options, preparing and processing sales documentation, and coordinating with internal teams to ensure a smooth handover and excellent after-sales experience. The role involves maintaining up-to-date product knowledge, achieving sales and customer satisfaction targets, and representing John Roe Group’s values of trust and high-quality service. The Sales Executive will also support business customers by providing information on running costs, whole life costs, and relevant tax and finance considerations.
Qualifications
- Proven sales skills in retail or automotive environments, with the ability to build rapport, identify customer needs, and close deals effectively.
- Strong customer service and communication abilities, including active listening, clear presentation of options, and confident negotiation.
- Basic understanding of vehicle finance, leasing, and fleet solutions, with the capacity to explain running costs and tax implications in simple terms.
- Competence with digital tools and CRM systems for managing leads, tracking opportunities, and maintaining accurate customer records.
- High level of professionalism, integrity, and reliability, with a focus on delivering consistent, high-quality customer experiences.
- Ability to work on-site in Grimsby, including some weekends as required (every other Saturday), and collaborate effectively with colleagues across departments.
- Previous experience in automotive sales or business-to-business sales is highly beneficial; product knowledge of Toyota vehicles or similar brands is an advantage.
- Valid driver’s license, along with the ability to conduct safe and informative test drives.
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Sales Executive in Grimsby employer: John Roe Group
At John Roe Group, we pride ourselves on being a family-owned business with a rich history and a commitment to fostering a supportive and rewarding work environment. Our team enjoys numerous benefits, including on-the-job training, career development opportunities, and a friendly atmosphere that has earned us the title of 'Best Employer In Town'. With a focus on integrity, teamwork, and continuous improvement, we are dedicated to helping our employees thrive in their careers while enjoying a healthy work-life balance.
