At a Glance
- Tasks: Manage projects and workflows, ensuring smooth communication between teams and stakeholders.
- Company: Join Hachette UK, a leading book publishing powerhouse with a creative culture.
- Benefits: Enjoy 28 days of annual leave, flexible working, and discounts on books.
- Other info: Opportunity for career growth and development in a supportive environment.
- Why this job: Be part of a dynamic team in the thriving publishing industry and make a real impact.
- Qualifications: Experience in project management and CRM systems, with strong communication skills.
The predicted salary is between 30000 - 30000 £ per year.
£30,000+ dependent on experience (+bonus +benefits)
London
Fixed-term
12 August 2026
Project and Workflow Manager / Coordinator (12 month FTC)
Who we are and what we do
Hachette UK is a creative powerhouse and the UK's second largest book publishing group. Our mission is to make it easy for everyone to discover new worlds of ideas, learning, entertainment and opportunity.
We're made up of 10 autonomous publishing divisions and over 60 imprints with a rich and diverse history and an incredible range of authors. We're also the market leader in e-books and publish a range of bestsellers in audio format, the fastest growing part of our business.
Our award-winning adult publishing divisions are Orion, which won Publisher of the Year at the 2021 British Book Awards; Little, Brown; John Murray Press; Hodder & Stoughton; Headline; Octopus, and Bookouture. They publish fiction and non-fiction in digital, audio and print format, from the world's best and most diverse authors, including Brit Bennett, Candice Carty-Williams, Martina Cole, Michael Connelly, John Grisham, Stephen King, Stieg Larsson, Nelson Mandela, Stephenie Meyer, Maggie O'Farrell, Delia Owens, Ian Rankin, J.K. Rowling, Colson Whitehead, and Malala Yousafzai. Hachette Children's Group publishes a wide and vibrant range of books for children across all age ranges, while Hachette Learning is a market leader in resources for both primary and secondary schools.
Hachette UK is part ofHachette Livre, the world's third largest trade and educational publisher. As well as our headquarters in Carmelite House, London, and our state-of-the-art book distribution centre in Didcot, Oxfordshire, we have recently opened five new offices in Manchester, Bristol, Sheffield, Newcastle, and Edinburgh. The UK region also includes offices in Australia, New Zealand, India, Singapore, the Caribbean, and Ireland.
It's an exciting time to join our business because the publishing market continues to grow and thrive. The UK remains the largest exporter of physical books in the world and book adaptations for film and TV are the foundation of the UK's creative industries.
What you'll be doing
The role of Project and Workflow Manager / Coordinator will act as a key intermediary between Royalties managers and external stakeholders, utilising Jira CRM system that tracks communications between both parties.
The Project and Workflow Manager / Coordinator will ensure that the Royalties team are supported and empowered to make full and effective use of the system, ensuring that all progress is updated and prioritised effectively, escalated and resolved, and an overall smooth running of the function. They will also be responsible for delivering information to third parties in a timely and effective manner.
Effective and efficient time management are paramount to this role, as are expert customer service and stakeholder management skills. This role would suit someone who is highly organised, proactive, is able to and enjoys managing different projects at once and has strong time management skills.
Who we are looking for
We are looking for a highly organised and proactive individual with proven experience managing workflow or CRM systems. The ideal candidate will have strong stakeholder management and communication skills, with the ability to coordinate a team, manage CRM workflows, and ensure tasks are delivered within agreed deadlines. They will be detail-oriented and methodical, capable of prioritising competing demands. Experience working with CRM systems, project delivery, and ideally knowledge of publishing or royalties would be valuable.
Lead workflow management system
- Implement and deliver a workflow system during a time of high volume and high pressure.
- Lead and manage stakeholder communications to a high standard.
Work closely with the team to ensure that workflow moves effectively within set deadlines and hitting agreed KPIs.
- Lead the day-to-day administration of the CRM system for a team of approximately 20.
- Ensure tickets are raised and updated, tracking communications with third parties, ensuring everything is accurately logged, categorised, and updated.
- Monitor ticket queues to ensure no tickets are missed, delayed, or left unresolved.
- Ensure critical and high-value customers are prioritised appropriately.
- Identify and improve the system workflow to streamline the reporting and working process.
- Produce regular status updates on the position of open tickets and to deliver valuable insight to the overall comms position, identifying issues early and escalating appropriately.
Team support and process management.
- Establish and manage a structured timetable to track workload and mitigate against issues.
- Support the team to manage competing priorities within a high-pressure environment.
- Identify and action improvements and find solutions to issues.
- Provide guidance and support training to ensure adherence to processes.
- Work closely with the Project Eve team to enable development and delivery of improvements to the royalty system.
- Work closely with Finance leadership team to recognise and resolve issues within Royalties and the wider finance team.
Identify any risks or issues that may lead to deadlines being missed and accelerate urgent issues to senior stakeholders appropriately.
Experience/Knowledge
- Proven experience managing Projects and/or Workflow projects.
- Proven experience managing a CRM system.
- Outstanding communication and stakeholder management skills (written and verbal)
- Proven experience working on time sensitive tasks and able to thrive under pressure.
- Expert organisational skills, able to manage their own time and others, to ensure that progress is actioned within the required timeframes.
- Some experience within the publishing industry or royalties would be valuable.
Personal Attributes/Skills
- Excellent Stakeholder Management: able to understand the challenges the team are facing and support them effectively.
- Highly organised and methodical: able to use initiative skills to structure their own workload and create clear systems to manage multiple deadlines.
- Detail-oriented: strong focus on accuracy, ensuring no details are missed and all data is captured correctly.
- Accountable and proactive: takes ownership of outcomes and anticipates potential issues before they escalated.
Other
- Travel to other Hachette sites as and when required.
- Flexibility to work outside of normal office hours if required.
What we offer
Our staff are our greatest asset, and our benefits reflect this:
- 28 annual leave days per year, increases to 29 days after 2 years' service and goes up to 30 days after 5 years' (+ bank holidays)
- 2 community days per year
- Summer hours (finishing at 1pm on Fridays during the summer months)
- Retail discounts through Hachette rewards
- Cycle to Work scheme
- Wide-ranging training library
- Development programmes (including mentoring)
- Up to 70% off book purchases
- A charity bookshelf
- 12 Staff-led employee networks that are voluntary, includingAgeWise, Gender Balance, Thrive, Pride, All Together, Wellbeingand religious networks
- Season ticket loans
- And much more!
This role is based in our London office, with a blend of in-office (3 days) and homeworking (2 days) per week.
Our commitment
Hachette employs people on the basis of their abilities. We aim to attract and develop talent from a base as broad as the world of readers we want to reach, with a wide and representative range of age, faith, disability, race, gender, sexuality and socio-economic, regional and cultural backgrounds.
If you are shortlisted and need us to make any adjustments to help you attend your interview, please let us know.
The Book Trade Charity offers financial support to people looking to enter the book trade but who may struggle to afford the costs of attending interviews and undertaking junior roles. For more information visitwww.booktradeentrysupport.org
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Project and Workflow Manager / Coordinator (12 month FTC) employer: John Murray
At John Murray Group, part of Hachette UK, we pride ourselves on fostering a dynamic and inclusive work culture that encourages creativity and collaboration. As a Marketing Assistant, you'll not only gain invaluable experience in the publishing industry but also benefit from our commitment to employee development through training and mentorship opportunities. With offices in vibrant cities like London, Edinburgh, and Sheffield, you’ll enjoy a stimulating environment that supports both personal and professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Project and Workflow Manager / Coordinator (12 month FTC)
✨Get Your Portfolio Sorted
As a publishing-media temporary position, having a well-curated portfolio of your work is key. Gather your best writing samples, layouts, or projects you’ve been involved in, and make sure they're easily accessible online. This’ll give potential employers like John Murray immediate insight into what you can bring to the table.
✨Tap into Publishing Networks
Don’t underestimate the power of industry connections! Join platforms like PublishingPerspectives or attend local publishing events. Engaging with others in the field can not only provide job leads but also valuable insights into temporary roles, like the one at John Murray. Plus, you might just snag that insider info that helps you land the job!
✨Utilise your University Resources
If you're currently studying or recently graduated, your university's career services are a treasure trove! They often have connections with publishing agencies or temporary roles available in the industry. Make a visit or reach out to see if there are opportunities with companies like John Murray that you can jump on.
✨Be Ready for Short Notice
In the world of temporary publishing roles, flexibility is your best friend. Be prepared to jump in at short notice! Keep an eye on job boards and set alerts for opportunities at places like John Murray. The more proactive you are, the better your chances will be!
We think you need these skills to ace Project and Workflow Manager / Coordinator (12 month FTC)
Some tips for your application 🫡
Show Off Your Writing Portfolio:When you're applying for a temporary role in publishing-media, it's crucial to include samples of your writing. Whether it’s articles, blog posts, or even creative pieces, let us see your flair for storytelling and your ability to engage readers. A well-curated portfolio can really set you apart!
Tailor Your CV to Highlight Relevant Skills:Make sure your CV shines with skills that are essential for the publishing-media world. Highlight your experience with editing, content creation, or even specific software like InDesign or Photoshop. The more relevant experience you flaunt, the better your chances at catching our eye!
Show Us Your Flexibility:Since this is a temporary role, we want to see that you can hit the ground running. In your cover letter, mention your adaptability and your willingness to tackle various tasks or changes in workflow. This kind of attitude is gold in the fast-paced publishing world.
Make It Personal and Engaging:Your cover letter is your chance to connect with us at John Murray—don't hold back! Share why you're passionate about publishing-media and what excites you about joining our team. A personal touch goes a long way in making your application memorable.
How to prepare for a job interview at John Murray
✨Know Your Digital Tools
In the publishing-media world, being savvy with digital tools like InDesign, Photoshop, and content management systems can really set you apart. We should brush up on our skills with these tools, as many interviewers might throw in some technical questions or scenario-based tasks to see how you’d handle real projects.
✨Showcase Your Portfolio
Since we're looking at a temporary role, it’s crucial to demonstrate that you can hit the ground running. Make sure your portfolio is up to date with a variety of your best work! Talk us through your projects, highlighting your involvement and the impact of your contributions.
✨Be Ready for Creative Discussions
Interviews in publishing-media often dive deep into creative discussions. We should be prepared to chat about our favourite pieces of media, current trends, or even pitches for new ideas. This is our time to shine and show our enthusiasm for the industry!
✨Flexibility is Key
Temporary roles can sometimes involve ever-changing tasks and priorities. Let’s showcase our adaptability by sharing examples of times we’ve successfully handled last-minute changes or embraced new challenges. This will show them we’re not just committed but also capable of thriving in a dynamic environment!
