You'll provide independent, confidential advice to LJMU students, helping them understand their options and navigate university procedures including appeals, complaints, disciplinary matters and mitigating circumstances. You'll also support students experiencing complex or sensitive situations, making sure they are connected with the right specialist support where needed. You'll manage your own caseload, support students through formal processes, develop useful guidance and resources, and identify themes from casework that can help improve services and strengthen the student voice.
- Has experience of providing confidential, impartial advice, information or support.
- Can manage a varied caseload and maintain accurate records.
- Communicates clearly and compassionately, including around sensitive issues.
- Has strong listening, problem-solving and organisational skills.
- Can work confidently both independently and as part of a team.
- Shares our commitment to equity, diversity and inclusion.
Previous experience in higher education, a Students' Union or an advice setting is useful, but isn't essential.
This is a part-time role averaging 21 hours per week. We work flexibly but are open to discussion about work patterns. Please note you will be required to work evenings and weekends on occasion to meet the needs of the service.
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Contact Details:
John Moores Students' Union Recruitment Team
