At a Glance
- Tasks: Manage service delivery and build strong relationships with airline representatives.
- Company: Join Menzies Aviation, a leader in global aviation logistics since 1833.
- Benefits: Competitive salary, travel opportunities, and a commitment to safety and wellbeing.
- Other info: Diverse and inclusive workplace where your contributions are valued.
- Why this job: Be part of a dynamic team that shapes the future of aviation services.
- Qualifications: Experience in ground handling, excellent communication, and leadership skills required.
The predicted salary is between 40000 - 50000 £ per year.
People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time‑critical logistics services at 350 locations in more than 65 countries, across six continents. But at the heart of our business is our people.
Role Purpose
To ensure a consistent delivery of high‑performance standards within the constraints of the Service Level Agreements of our Customer Airline, maintaining health and safety standards and excellent working practices within the Company policies. This role will require regular travel to all Loganair stations. Currently IOM, GLA & EDI.
What you will be doing
- Maintain and develop relationships with Loganair representatives to ensure the whole operation is aligned to the Loganair vision and strategy of the business.
- Establish and raise the profile of Menzies to ensure its interests are considered in the future development and management of Loganair.
- Establish, maintain and develop effective relationships with airport and internal representatives, and other relevant bodies to ensure that all commercial opportunities are fully exploited.
- Act as a first point of contact for Loganair in relation to all aspects of service delivery, filtering queries and actions to the relevant members of Station Management Teams and acting as a focal point for feedback to the airline.
- Work with Station Management Teams to ensure service delivery standards meet or exceed customer expectations, whilst respecting prevailing commercial agreements and protecting the financial performance of the station.
Safety, Security, Wellbeing and Compliance
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare of everyone on our sites through the misuse of alcohol and drugs. As such the company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for
- Proven ability to develop excellent working relationships with internal customers, suppliers, airport authorities and airline customers.
- Extensive knowledge and experience of ground handling/airline practices, with experience across departments.
- Excellent leadership, communication and management skills.
- Ability to deliver against key performance targets.
- Excellent organisational and time management skills.
- Knowledge of Microsoft Packages e.g. Word, Excel and Outlook.
Diversity
Menzies Aviation is a committed equal opportunity employer and encourages applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Service Delivery Manager - Loganair employer: John Menzies
At Menzies Aviation, we pride ourselves on our people-centric culture, fostering an environment where passion and pride drive our success in the aviation industry. As a Service Delivery Manager, you will benefit from a supportive workplace that prioritises health and safety, offers extensive training and development opportunities, and encourages collaboration across our global network. With regular travel to key Loganair stations, you'll play a vital role in shaping our service delivery while enjoying the unique advantages of working within a dynamic and diverse team.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Manager - Loganair
✨Get Involved in Industry Events
Logistics and supply chain are all about networking, so hit up those trade shows and local meetups. Places like the UK's Logistics and Supply Chain conference can be goldmines for connecting with potential employers like John Menzies and learning about the latest trends in the industry.
✨Leverage Online Communities
Join forums and LinkedIn groups specifically for logistics professionals. Share your insights and ask questions to get noticed. Being active in these spaces can help you establish credibility and might just lead to an opportunity at John Menzies!
✨Showcase Your Skills with a Portfolio
Even if it’s a full-time gig, having a portfolio can really set you apart. Include case studies or projects that demonstrate your understanding of supply chain management, logistics software, or solving operational challenges. You’d be surprised at how much this can impress hiring managers.
✨Apply Directly Through Our Website
Don't forget the power of applying directly through our website! A lot of companies like John Menzies keep job postings exclusive to their sites. This way, you can easily keep track of your applications and ensure your profile is in front of the right people.
We think you need these skills to ace Service Delivery Manager - Loganair
Some tips for your application 🫡
Show Your Supply Chain Savvy:In your CV and cover letter, make sure to highlight your understanding of logistics and supply chain management principles. Mention any relevant courses you've taken or tools you've used, like inventory management software or data analysis platforms, to showcase your skills and keep up with best practices in the industry.
Quantify Your Achievements:When detailing your previous work experience, remember to use numbers wherever possible. Did you improve delivery times by a specific percentage? Did you help reduce costs? These kinds of quantified achievements not only catch the eye but also demonstrate your capability in the logistics sector.
Tailor Your Cover Letter to John Menzies:This is your chance to really connect with the team at John Menzies. In your cover letter, express why you're passionate about supply chain logistics and how your goals align with the company’s mission. A little personalisation goes a long way!
Include Relevant Certifications:If you've got any certifications related to logistics or supply chain management—like APICS or Six Sigma—make sure you flaunt them! These show that you're committed to your professional development and can set you apart from other candidates.
How to prepare for a job interview at John Menzies
✨Know Your Logistics Tools
Make sure you're familiar with key logistics software and tools like SAP or Oracle ERP. These are often used in the industry, and being able to demonstrate your knowledge or experience with them can really set you apart during your interview with John Menzies.
✨Perfect Your Problem-Solving Skills
Expect to tackle scenarios that showcase your problem-solving skills. Think about past experiences where you've had to optimise supply chains or handle logistics challenges. Have a few examples ready to discuss how you made decisions that led to improvements.
✨Show Your Team Spirit
Supply chain roles heavily rely on teamwork and communication. Be prepared to discuss how you've collaborated with others in previous roles. Maybe share a time when you coordinated with a team to resolve a logistical hiccup. This can show John Menzies that you're a team player!
✨Understand the Big Picture
Be ready to talk about the broader logistics and supply chain trends. Having insights into current challenges in the industry, like sustainability or lead times, can impress the interviewers at John Menzies. Show them you’re not just focused on the day-to-day but also have a strategic mindset!
