At a Glance
- Tasks: Supervise operations, coordinate staff, and ensure top-notch service for airline customers.
- Company: Join a leading player in the global aviation industry with a people-first approach.
- Benefits: Competitive salary, inclusive culture, and opportunities for career growth.
- Other info: Diversity is key; we welcome applicants from all backgrounds.
- Why this job: Be part of a dynamic team delivering world-class service in a fast-paced environment.
- Qualifications: Organised, detail-oriented, and able to thrive under pressure; previous dispatch experience preferred.
The predicted salary is between 40500 - 49500 £ per year.
Overview
People. Passion. Pride. This is what has driven our teams since 1833.
Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents.
But at the heart of our business is our people.
Role Purpose
This role will require the individual to carry out any duties documented in our dispatcher job description.
To assist the Duty Manager in the day-to-day running of the Operations department.
You will be the first point of contact to the station for all customers and airport.
You will be responsible for co-ordinating and allocating staff and resources to fulfil our service standards for our Customer Airlines.
Monitor turnrounds via SMART audits.
You will ensure that our dispatch role is delivered safely on time and consistently in line with service level standards set for both on time and station performance.
To influence and facilitate the consistent delivery of a “World Class” product to our Airline Customers.
- What you will be doing
- Provide a professional line of communication for internal and external stakeholders for the station, ensuring all relevant information is retained and passed accurately.
- Manage the recording and billing for airline customers in RSMS, ensuring all billable services are entered in a timely manner for each airline.
- Maintaining a good understanding of all operating systems in the operations department.
- Supervise the proper maintenance of flight files, auditing as necessary.
- Ensure all airline operational requirements are met, requesting flight plans, movement & delay messages are sent, airline systems are updated and referred to.
- To consistently deliver the highest possible level of customer service.
- Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our customer airlines.
- To be pro-active in all areas by forward planning and taking responsibility for the job in hand.
- Responsible for supervising the dispatch role ensuring all policies and procedures are adhered to at all times, this includes monitoring uniform standards.
- Provide detailed information for any service failure, liaise with all departments to gather delay cause, correct delay coding and sending final report to the Duty Manager.
Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information
Safety, Security, Wellbeing and Compliance
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures.
The company is committed to providing a safe working environment for all staff members.
In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs.
As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
Please see the attached job description for further details on safety, security, wellbeing & compliance.
- What we are looking for
- Full UK driving licence
- Well organised with good attention to detail, proactive and able to work as part of a dynamic team.
- Previous dispatch experience and knowledge of weight & balance
- Be able to adapt to airline loading variations.
- Able to recognise and deal with challenges promptly and efficiently.
- Ability to work within a pressured environment being flexible to adapt to changing demands / circumstances.
- Previous supervisory experience is desirable but not essential.
- Exemplary punctuality and absence record.
- Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassign ment, religion or belief, marital status, pregnancy, and maternity.
We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented.
Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role.
As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.
#J-18808-Ljbffr
Operations Supervisor in Manchester employer: John Menzies
At Menzies Aviation, we pride ourselves on our people-centric culture that has been thriving since 1833. As a Regional Finance Assistant, you will be part of a dynamic team that values collaboration and growth, offering opportunities for professional development within the global aviation industry. With a commitment to safety, diversity, and employee wellbeing, we ensure a supportive environment where your contributions are recognised and valued across our UK regional finance teams.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Supervisor in Manchester
✨Connect with Local Logistic Groups
Dive into local transportation and logistics groups on platforms like Facebook or LinkedIn. Show up to their meetups if you can – it's a great way to network with industry pros who can share insights, job openings, or even refer you to their own company.
✨Get Behind the Wheel of Job Boards
Look for job boards specific to transportation and logistics, like Logistics Job Site or TransportJobs. These platforms often have listings that you won’t find on general job boards, so they’re worth checking out regularly!
✨Leverage Internships & Graduate Schemes
Many companies in transportation and logistics offer graduate schemes and internships that can pave the way to full-time positions. Don't shy away from applying; even a short stint can make a solid impact on your CV and get your foot in the door at companies like John Menzies.
✨Apply Directly with Us!
When you find openings at great companies, make sure to apply directly through our website. It not only shows your initiative but also helps us to help you get noticed by John Menzies. Every application gets us one step closer to landing that full-time gig!
We think you need these skills to ace Operations Supervisor in Manchester
Some tips for your application 🫡
Show Off Your Experience:When you're applying for a role in the transportation and logistics sector at John Menzies, make sure to highlight any relevant experience. Whether it's moving goods, coordinating schedules, or using transportation management software, give us the lowdown on your past gigs. It'll paint a clearer picture of what you're capable of!
Quantify Your Achievements:Numbers speak volumes in logistics! If you've optimised routes, reduced delivery times, or improved customer satisfaction, mention those incredible stats in your CV. This gives us concrete evidence of your impact and showcases your problem-solving skills.
Tailor That Cover Letter:Your cover letter should be more than just a formality—let it breathe your personality and passion for logistics! Explain why you're excited about the role at John Menzies and how you can contribute to our team. Don't forget to tie in specific skills or experiences that relate to the job description.
Research and Reflect:Before you hit 'submit,' spend some time digging into John Menzies. Understand our mission, values, and the specific challenges in the logistics industry. This will help you craft a targeted application that shows you truly want to be part of our crew, setting you apart from the rest!
How to prepare for a job interview at John Menzies
✨Know Your Logistics Basics
Get familiar with the key principles of transportation and logistics, like supply chain management, inventory control, and route optimisation. You might get asked practical questions about how to improve efficiency, so brush up on your problem-solving skills and be prepared to discuss any relevant software tools you've used.
✨Prepare for Scenario-Based Questions
In logistics, employers love to gauge how you'd handle real-life situations. Expect scenario-based questions where you’ll need to demonstrate your decision-making skills, like how to manage delays or coordinate shipments during a crisis. Practise outlining your thought process clearly and logically.
✨Highlight Your Teamwork Experience
Full-time roles in logistics often require collaboration with various teams, so don't forget to showcase your teamwork experience. Think of examples where you've used communication and collaboration to ensure smooth operations, and get ready to elaborate on how you can facilitate teamwork in a busy environment like at John Menzies.
✨Show Off Your Attention to Detail
In our world of logistics, missing a small detail can lead to big problems. Be prepared to discuss instances where your attention to detail saved the day, whether it was engaging with clients, managing documentation, or tracking shipments accurately. This will help demonstrate how you can be a reliable asset to John Menzies.
