Menzies Aviation, a global aviation logistics partner, seeks a Global IT Service Desk Manager to lead a 24/7 service desk across Edinburgh and Pakistan. You will manage incidents, requests and escalations, ensure adherence to SLAs, and drive continual service improvement while aligning with business needs.
You will supervise distributed teams, maintain knowledge articles, and collaborate with IT and business stakeholders to deliver a consistent, professional service experience across regions.
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Global IT Service Desk Leader - 24/7 Support employer: John Menzies
At Menzies Aviation, we pride ourselves on our people-centric culture that has been thriving since 1833. As a Regional Finance Assistant, you will be part of a dynamic team that values collaboration and growth, offering opportunities for professional development within the global aviation industry. With a commitment to safety, diversity, and employee wellbeing, we ensure a supportive environment where your contributions are recognised and valued across our UK regional finance teams.
