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- Tasks: Manage day-to-day operations of Airside teams and ensure top-notch service delivery.
- Company: Join a leading player in the global aviation industry with a rich history since 1833.
- Benefits: Competitive salary, inclusive culture, and opportunities for career growth.
- Why this job: Be part of a dynamic team delivering world-class service to airline customers.
- Qualifications: Strong communication skills and a commitment to safety and compliance.
- Other info: Diverse and inclusive workplace where every voice is valued.
The predicted salary is between 36000 - 60000 ÂŁ per year.
People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents. But at the heart of our business is our people.
Role Purpose
Reporting to the Ramp Manager, this role manages the day-to-day operations of our Airside teams. You will be responsible for managing resources to fulfil our service standards for our Customer Airlines, monitoring turnarounds via SMART audits, entering any accidents or incidents into MORSE with detailed and accurate reports, and ensuring that our ground handling is delivered safely on time and consistently in line with service level standards for both on time and station performance. You will influence and facilitate the consistent delivery of a “World Class” product to our Airline Customers.
What you will be doing
- Working knowledge of the Airside functions, GSE, Interior & Exterior Cleaning, Team Leader & BRS, supporting in peak periods as part of the team where required (subject to training).
- To consistently deliver the highest possible level of customer service.
- Responsible for ensuring the airlines product is delivered consistently to demanding service level standards and on time performance targets to our customer airlines.
- Good working knowledge of Airlines and Airport Authorities.
- Provide detailed information for any service failure for Ramp, Presentation, Operations & Bag-hall to the Head of Airside, liaising with all departments to ensure accurate information is gained before sending final report to the customer airline.
Safety, Security, Wellbeing and Compliance
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare of everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for
- Good verbal communication skills.
- A full 5 year work/unemployment/education history.
- Proof of address.
- Criminal Record Check and Airside Security Clearance.
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented and everyone feels valued and can reach their full potential.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
RAMP Duty Manager in Glasgow employer: John Menzies
Contact Detail:
John Menzies Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land RAMP Duty Manager in Glasgow
✨Tip Number 1
Get to know the company inside out! Research Menzies Aviation and understand their values, especially around safety and customer service. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Network like a pro! Connect with current or former employees on LinkedIn. Ask them about their experiences and any tips they might have for landing the RAMP Duty Manager role. Personal connections can make a huge difference!
✨Tip Number 3
Prepare for situational questions! Think about scenarios you might face as a Duty Manager and how you'd handle them. Practising your responses will help you feel more confident and ready to impress during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the team at Menzies Aviation.
We think you need these skills to ace RAMP Duty Manager in Glasgow
Some tips for your application 🫡
Show Your Passion: When you're writing your application, let your enthusiasm for the role shine through! We want to see how your passion aligns with our commitment to delivering top-notch service in the aviation industry.
Be Specific: Use concrete examples from your past experiences that demonstrate your skills and knowledge related to Airside functions. This helps us understand how you can contribute to our team and meet those demanding service level standards.
Keep It Professional: While we love a friendly tone, make sure your application is polished and professional. Double-check for any typos or errors, as attention to detail is key in our line of work!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at John Menzies
✨Know Your Airside Operations
Make sure you brush up on your knowledge of airside functions and ground support equipment (GSE). Familiarise yourself with the specific operations that the company handles, as this will show your genuine interest in the role and help you answer questions more confidently.
✨Demonstrate Strong Communication Skills
Since good verbal communication is key for this role, practice articulating your thoughts clearly. You might be asked to explain how you would handle a service failure or communicate with team members, so think of examples from your past experiences where you successfully communicated under pressure.
✨Prepare for Safety and Compliance Questions
Given the emphasis on safety and compliance in the job description, be ready to discuss your understanding of workplace health and safety rules. Think about any relevant training you've had and how you’ve applied it in previous roles to ensure a safe working environment.
✨Showcase Your Customer Service Mindset
This role requires delivering a 'World Class' product to airline customers, so prepare to share examples of how you've provided excellent customer service in the past. Highlight situations where you went above and beyond to meet customer expectations, especially in high-pressure environments.