At a Glance
- Tasks: Coordinate aircraft departures and ensure exceptional customer service.
- Company: Join a leading player in the global aviation industry since 1833.
- Benefits: Inclusive workplace, safety-focused environment, and opportunities for growth.
- Other info: Diversity is celebrated; everyone’s unique experiences are valued.
- Why this job: Be part of a dynamic team ensuring safe and timely aircraft operations.
- Qualifications: Customer-focused with clear communication skills and a commitment to safety.
The predicted salary is between 28800 - 43200 £ per year.
Overview
People. Passion. Pride. This is what has driven our teams since 1833. Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at 350 locations in more than 65 countries, across six continents. But at the heart of our business is our people.
Role Purpose
Co-ordination of all functions required to enable the safe, secure, on-time departure of an aircraft within their scheduled turn-around times in accordance with the relevant Ground Handling Manual. To be responsible for ensuring the Menzies Aviation (MA) product is delivered consistently in line with service level standards and Menzies policies and procedures.
What you will be doing
- Provide exceptional Customer Service as per the Menzies and Airline specific standards to ensure customer satisfaction at every step of their journey.
- Gather, input and process all data and documentation required for the safe and secure turn-around, by manual, automated or computerised systems, including weather reporting and notams (if required), LDM.
- Carry out pre-arrival inspections, aircraft and the aircraft footprint area hazard/FOD checks.
- Report any faults or irregularities with equipment, facilities, systems or processes to the appropriate management, airport authority and/or crew.
- Assist with disruption management.
Safety, Security, Wellbeing and Compliance:
You will have a responsibility and duty whilst at work to take reasonable care of the health, safety and wellbeing of yourself and others in accordance with provided information, training, and workplace health and safety rules or procedures. The company is committed to providing a safe working environment for all staff members. In all areas of our business there is a potential risk to the health, safety and welfare to everyone on our sites through the misuse of alcohol and drugs. As such the Company prohibits such misuse and carries out regular testing to enforce our Substance Misuse Policy.
What we are looking for
- Customer and safety focus.
- Clear, confident and honest communication.
- Criminal Record Check and Airside Security Clearance.
- Proof of Right To Work in the UK.
- A full 5 year work/unemployment/education history.
Diversity
Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.
Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact the recruiter below, if there are any reasonable adjustments to our process that you would like us to consider. As part of our recruitment process, we will always consider how candidates fit with our values.
Application Instructions
Is this role ticking all the boxes for you? If so, please click apply now!
Dispatcher in Glasgow employer: John Menzies
John Menzies is an excellent employer, offering a dynamic work environment at Heathrow Airport where teamwork and attention to detail are paramount. Employees benefit from a strong commitment to inclusivity, opportunities for personal growth, and the chance to contribute to high standards of cleanliness in aviation. With a focus on reliability and training, this role provides meaningful employment in a vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Dispatcher in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the aviation industry, especially those who work at Menzies Aviation. A friendly chat can open doors and give you insider info about the role.
✨Tip Number 2
Prepare for the interview by practising common questions related to dispatching and customer service. We recommend role-playing with a friend to boost your confidence and get comfortable with your answers.
✨Tip Number 3
Show off your passion for aviation! During interviews, share stories that highlight your commitment to safety and customer satisfaction. This will help you stand out as a candidate who truly cares.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the Menzies team.
We think you need these skills to ace Dispatcher in Glasgow
Some tips for your application 🫡
Show Your Passion:When you're writing your application, let your enthusiasm for the role shine through! We love seeing candidates who are genuinely excited about joining our team and contributing to the aviation industry.
Tailor Your Application:Make sure to customise your application to highlight how your skills and experiences align with the Dispatcher role. We want to see how you can help us deliver exceptional customer service and ensure safety and compliance.
Be Clear and Concise:Keep your writing straightforward and to the point. We appreciate clarity, so avoid jargon and make sure your key points stand out. This will help us understand your qualifications quickly!
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at John Menzies
✨Know Your Stuff
Before the interview, make sure you understand the role of a Dispatcher and the specific responsibilities outlined in the job description. Familiarise yourself with Menzies Aviation's values and how they relate to customer service and safety. This will help you demonstrate your passion for the role.
✨Showcase Your Communication Skills
As a Dispatcher, clear and confident communication is key. Prepare examples from your past experiences where you effectively communicated under pressure or resolved conflicts. This will show that you can handle the fast-paced environment of aviation logistics.
✨Emphasise Safety and Compliance
Highlight your understanding of safety protocols and compliance measures. Be ready to discuss any relevant training or experiences you've had that align with Menzies Aviation's commitment to health and safety. This will reassure them that you take these responsibilities seriously.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, team dynamics, or specific challenges faced by Dispatchers. This not only shows your interest in the role but also helps you gauge if the company is the right fit for you.
